Executive Assistant

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Hotel Caza (formerly Holiday Inn Fisherman's Wharf) recently completed an expansive renovation - this family-friendly boutique-style hotel embodies the spirit of California and provides plenty of fun, warmth and authentic experiences. Centrally located in historic Fisherman's Wharf, Hotel Caza is just steps away from the waterfront, Pier 39 and Lombard Street. The property provides easy access to Embarcadero and North Beach's acclaimed dining and entertainment.

The Executive Administrative Assistant plays a key role as administrative support to the General Manager and executive office and is responsible for clerical, administrative and other duties to assist in the smooth operation to the overall hotel.

Manage Microsoft Outlook for GM and executive office to include appointment calendar, email correspondence, tracking and filing, contacts, out of office and notes
• Filing to include electronic, hard copy and email
• Facilitate smooth daily, weekly, monthly individual, departmental and corporate meeting prep, agendas, necessary documentation and recaps
• Assist with managing and track internal and corporate deadlines for GM, executive office and department heads
• Understand internal reports, purchasing and invoice systems
• Assume responsibility for and execute special projects
• Sort incoming mail, create a log of all checks received and fill out deposit of checks
• Special event committee recorder
• Assist with weekly manager's office payroll
• Manage restaurant gift certificate donations and associate birthdays issuance and log
• Complete GM expense reports for monthly and one time purchases
• Assist GM and executive office with creation of contracts, agreements, reports, and presentations
• Assist GM with sensitive personnel assessments, documentation, incentive tracking and merit increases
• Complete check requests for donations, capital and special events
• Track capital project submissions
• Manage executive committee attendance calendars
• Filter all guest contact for GM to include but not limited to: customer conflict resolution, billing disputes, VIP guest coordination and charitable donations
• Manage quarterly Exceptional Customer Service program training schedule and ECS card inventory Coordinate and oversee the Zonegate program
• Participate in other departmental projects and operational functions when requested
• Use proper two-way radio etiquette at all times when communicating with other employees

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• At least 2 to 3 years of progressive experience in a hotel or related field preferred.
• College course work in related field helpful.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Ability to read, analyze, and interpret general business documents.
• Ability to write reports and business correspondence.
• Ability to effectively communicate information and respond to questions from managers, clients, guests, and the general public.
• Must be able to maintain high confidentiality of information.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees, managers and guests.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, verbal, diagram, or presentation form.
• Enthusiastic, go-getter individual
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.
• Meet or exceed set goals.