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VP, Implementation

Vaco
$190,000.00 - $210,000.00 / yr
United States, Florida, Tampa
Aug 22, 2025
OVERVIEW:
  • The Vice President of Implementation will oversee all client onboarding, implementation, and technical services.
  • Reports directly to the Chief Customer Officer, this role owns the design, execution, and scaling of implementation programs across all lines of business. The VP of Implementation will drive client success, accelerating time-to-value, improving client satisfaction, and delivering a world-class onboarding experience.
  • This role also carries responsibility for designing a brand-new enterprise onboarding strategy, while championing digital transformation initiatives that leverage AI and automation to streamline workflows and increase efficiency.
  • Experience scaling client onboarding programs & SaaS solutions will be ideal
RESPONSIBILITIES:
  • Lead, coach, and scale implementation, project management, and technical services teams, ensuring alignment with company vision and client experience goals.
  • Build and execute a modern enterprise onboarding strategy that reduces time-to-value and elevates client satisfaction.
  • Establish clear KPIs for implementation (e.g., client satisfaction, time-to-value, adoption rates) and consistently exceed targets.
  • Champion digital transformation by identifying and applying AI, automation, and workflow tools to drive efficiency and scalability.
  • Partner with Sales, Client Success, and other teams to scope and deliver seamless client transitions from contract to go-live.
  • Provide regular executive-level reporting on key operational and client outcomes.
  • Develop and retain top talent, build a strong leadership bench and scalable team structures to support long-term growth.
  • Serve as the VOC to internal stakeholders, providing strategic insights to Product and Engineering to improve solutions and client outcomes.
  • Manage departmental budgets, ensuring efficient allocation of resources while balancing client outcomes and business objectives.
Minimum Requirements:
  • Bachelor's degree in related field
  • A savvy operational leader with proven ability in process improvement within a customer-centric atmosphere
  • 10 years of professional services experience
  • Demonstrated experience in Customer Success, Professional Services or Sales leadership role.
  • Proficiency in Healthcare
  • Experience leading teams of individual contributors and other managers
  • The skills to be a data-driven decision maker
  • Ability to work effectively with all levels of the organization
  • Demonstrated ability to lead digital transformation initiatives involving Artificial Intelligence and automation
  • Strong understanding of broader business initiatives and strategy

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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