Assistant Director for Academic Scheduling

The Assistant Director for Academic Scheduling provides both technical and operational leadership for practices, procedures, and University policies for scheduling in campus learning spaces, as well as manages all aspects of the University's PeopleSoft class database and academic scheduling, including class and final exam scheduling institution-wide, room scheduling, and providing system administration for University-wide room scheduling software ensuring continuous process improvements, and supporting system upgrades to optimize performance and functionality. This position leads and supervises the academic scheduling team and room scheduling system administration. They also assist in setting overall OCM goals and identifying opportunities to improve and maintain policies for scheduling and operations in campus learning spaces. An ideal candidate will have strong communication skills, both written and verbal, to effectively work with faculty, staff, and students.

They will be detail-oriented, ensuring data accuracy and system integrity, while also demonstrating excellent organizational and leadership skills to manage multiple priorities efficiently. Academic Support Resources supports hybrid and flexible working arrangements. Work arrangements are determined in coordination with supervisors depending on the nature of the unit and position. The work arrangement for this position will be hybrid, requiring a weekly on-campus presence. The specific schedule will be determined upon hire, in collaboration with the employee and supervisor. This position is primarily remote, with some on campus time, which will be one day a week.

Job duties:

Class Scheduling, Database Management, and System Integrity (50%)
* Oversee the management of the class database and academic scheduling, including the creation and implementation of class schedules, final exam schedules, and classroom assignments across all campuses.
* Serve as the primary resource for the PeopleSoft Schedule of Classes, ensuring data accuracy and assisting academic department schedulers.
* Serve as the business process owner for academic scheduling and room assignments.
* Manage production schedules, deadlines, and coordination with department schedulers to maintain an efficient and timely scheduling cycle.
* Work with Room Scheduling Software analysts to ensure quality control through testing, including creating test conditions, performing tests, and reporting defects.
* Assist in maintaining system databases to ensure data integrity and consistency. Customer Support, Training, and Institutional Liaison (20%)
* Provide excellent customer service to faculty, staff, students, and other scheduling system users, addressing scheduling-related inquiries and best practices.
* Resolve scheduling conflicts or issues in collaboration with academic departments to ensure the system meets the needs of faculty, staff, and students.
* Develop and maintain documentation and training resources for system users, ensuring smooth operation and efficient usage of scheduling tools.
* Act as the institution-wide resource for class and room scheduling software, bridging the gap between academic units and central administration to address information requests and resolve scheduling concerns.
* Serve as the subject matter expert on academic class scheduling and room scheduling systems, ensuring alignment with institutional needs.
Supervisory and Team Management (20%)
* Supervise and mentor the central scheduling team of five FTEs, overseeing hiring, performance evaluations, training, and professional development
* Set clear team objectives, establish workflow standards, and ensure adherence to best practices in business processes, testing, customer service, and operations.
* Manage scheduling unit operations, resource allocation, and process mapping, ensuring optimal team performance and efficient resource utilization.
* Foster a collaborative and supportive team environment that encourages continuous learning and professional growth.
Other and Professional Development (10%)
* Continuously expand knowledge of scheduling systems and stay current with emerging industry trends, best practices, and new technologies.
* Participate in ongoing professional development activities and serve on relevant committees or task forces, contributing expertise to cross-functional initiatives.
* Share knowledge with team members and stakeholders to promote a culture of continuous improvement and innovation.
* Collaborate effectively with other ASR and University staff.
* Attends various ASR-related meetings as an OCM representative

Required Qualifications
* BA/BS plus at least ten (10) years of experience, or master's degree plus at least eight (8) years of experience.
* Two or more years of work experience in higher education
* Experience with student information systems (e.g. PeopleSoft, Banner, Workday, etc.) and familiarity with room scheduling systems (e.g. Astra, CollegeNet, EMS).
* Strong problem-solving skills, with the ability to identify, analyze, and resolve system issues.

Preferred Qualifications
* Prior experience leading teams (e.g. as a lead, supervisor, manager, project manager, etc.), including setting objectives, guiding team members, and providing support for professional development

The mission of Academic Support Resources (ASR) is to make a positive difference in students' lives. ASR is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. We are better equipped to serve and represent our University community by ensuring our culture values differences and individuality.

The knowledge, skills, and abilities of all ASR employees include job knowledge, communication, problem-solving/analysis, development, leadership, teamwork, and customer service. The Office of Classroom Management (OCM) directly supports high-quality teaching and learning by faculty and students in University classrooms. OCM is the central point of contact, and a single point of responsibility and accountability, for all general-purpose classroom and study space issues. OCM is a national leader in the coordination and operation of classrooms and is focused on the continual improvement of teaching and learning environments.

Pay Range: $99,000 - $106,000; depending on education/qualifications/experience

Time Appointment Category: 75%-100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.)

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

This position will remain open until filled.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).