Executive Director of Advancement

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Divisional Headquarters

POSITION DESCRIPTION

POSITION TITLE: Executive Director of Advancement

LOCATION/DEPT: DHQ-Development

REPORTS TO (TITLE): Divisional Commander

FLSA CATEGORY: Exempt

OUTCOMES

The primary purpose of the position is to provide leadership, direction, and coordination to all the Development Department's staff for the NCI Division including corps and non-corps service units to meet the Division's annual budget contribution and relationship goals. The incumbent ensures strategic and operational plans are developed and successfully implemented in an integrated and synchronized manner for all areas of Fundraising, Marketing, and Communications to support the whole philanthropic mission of The Salvation Army (TSA). The incumbent builds and maintains positive relationships with a wide range of contacts both within and outside TSA as well as represents the NCI Division territorially and nationally in Development and Communication matters in cooperation with the Divisional Commander.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job duties and responsibilities that follow:

• Provides leadership, direction and management oversight for the development, communications, and volunteer services functions for the NCI Division.
• Develops and oversees the implementation of strategic, long-term and operational plans for all areas of fundraising, marketing, and community relations in partnership with divisional leadership to ensure an integrated and synchronized approach to the philanthropic mission of the NCI Division.
• Serves as a member of the Divisional Finance Board and Advisory Board and as a representative of TSA and its mission in the broader constituency within and outside the organization.
• Facilitates education and communications with the Division regarding development and communications activities, including utilizing the support and expertise of volunteers.
• Provides fundraising/public relations counsel to divisional corps officers, department leaders, and appropriate others regarding capital and annual campaigns, feasibility studies, board development, special events, direct mail, strategic planning and donor relations including cultivation and recognition activities.
• Plans and directs fundraising initiatives within the division/region in collaboration with the Divisional Commander, Advisory Board and other Territorial leaders as to meet or exceed the division's financial, marketing, resources development, and communications objectives.
• Develops and acquires research data, through surveys and feasibility studies, which provides directional guidance for fundraising initiatives within the Division.
• Manages the budget for the Development department for the Division, including approving expense reports within the department.
• Trains and engages Advisory Board members so they can be effective participants in fundraising and communications within their respective communities.
• Provides supervision and mentoring to development staff; provides a clear vision, effective communications and leadership to create a team environment dedicated to the objectives of the department and the Division.
• Works with development department heads and THQ leadership to develop measurable metrics to drive and evaluate desired performance.
• Functions as the divisional liaison to THQ leadership and staff for all areas related to Development, Community Relations, Capital Campaigns, and National Corporate Campaign initiatives.
• Serves as the point person and subject matter expert for all matters pertaining to Development for the Division and an effective spokesperson for TSA locally and divisionally.
• Maintains accurate records and reports for fundraising results for the Division.
• Monitors and reviews progress on Development goals with department leaders in the Division; meets regularly with Development staff to ensure goals are achieved.
• Prepares and provides timely and constructive feedback, coaching and direction to help assure each Development department leader meets or exceeds their performance goals and expectations.
• Works with direct reports to identify and address individual as well as departmental development needs; provides for and encourages professional development and training as needed.
• Conducts annual performance reviews with each Development department leader including administrative staff as appropriate; documents performance including areas for improvement; shares and discusses review with each direct report.
• Assists in identifying, recruiting, and selecting qualified development staff in the Division.
• Fosters and maintains a small portfolio of major donors (e.g., Advisory Board members) and prospects for major and planned gifts within the Division/Region.
• Prepares annual budgets for the Division's entire Development Department; oversees preparation of annual budgets for each area of Development; regularly monitors actuals versus planned budget revenues.
• Performs other duties as assigned.

REPORTING RELATIONSHIPS

• This position reports to the Divisional Commander of the NCI Division.
• This position manages the development department leaders and their staff including Leadership Gifts, Principle Gifts, Corporate Gifts, Planned Giving, Foundation Relations, Donor Services, Red Kettle Campaign, Volunteer Services, Communications, Public Relations, and Digital Marketing.
• This individual will serve as a member of the Divisional Finance Board, the denominational and operational board for the Division.
• The Director will have ongoing interaction with Advisory Organizations throughout the division, including serving as an ex-officio member to the Advisory Board Development Committee.
• This individual relates to, and interacts with, a wide range of contacts both within and outside The Salvation Army. In these contacts, the Director acts as a representative of the Army and an ambassador of its mission.

PERFORMANCE MEASURES

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness and accuracy of accomplishing assigned goals. An evaluation of how effectively service is provided includes but is not limited to:

• Annual fundraising goals will be achieved.
• There will be an increase in the number of donors and existing donors will increase the level of giving.
• The functions of the Department will be comprehensive, fully integrated and reflect contemporary approaches to development/communications.
• A 30, 60, and 90-day performance review will be conducted.

EDUCATION/EXPERIENCE

Preferred Experience, Education and Knowledge:

• Bachelor's degree in non-profit management, fund development, marketing, business administration, public relations or other related fields; advanced degree is desirable.
• Any equivalent combination of education and experience that provides the requisite knowledge and abilities to successfully lead and manage a Development Department and its staff to effectively engage in fundraising activities at a Divisional level may be considered.
• Post graduate courses in fundraising and management skills such as planning, goal setting, leadership, community is preferred.
• A minimum of five or more years of successful Development and supervisory experience in a key leadership role in a non-profit, charitable organization, preferably a faith-based organization, including fundraising areas such as major gifts, planned giving, capital campaigns, direct mail, and government/foundation grants.
• Advanced Development credentials, recognition or achievements are expected; Association of Fundraising Executives (AFE) Certification or Certified Fundraising Executive (CFRE) is preferred.
• Experience, familiarity, and/or ability to work in a complex non-profit organization with many departments, programs and fundraising priorities.

COMPETENCIES:

Required Leadership and Management Capabilities:

• Ability to attract, select and retain top talent to effectively support needs of Development.
• Outstanding people management skills; can effectively manage a large staff to deliver desired results.
• Adapts leadership and management style according to the situation while remaining true to the mission and values of TSA.
• Can effectively apply the principles of effective performance management.
• Possesses strong leadership, management, and team-building skills including the ability to manage complex projects and programs as well as conflicting priorities in a constantly changing environment.
• Communicates information effectively with diverse groups with diverse values such that others within and outside the Division and throughout TSA are kept appropriately informed and up-to-date on important matters.
• Strong skills with respect to influencing others; approaches influence strategically; puts forth persuasive and compelling arguments, rationales and presentations in front of the public, internal groups, various Boards, and senior management
• Thinks strategically to identify future needs/opportunities and can develop long-range plans to address them while balancing day-to-day executive and implementation needs.
• Ability to train and develop others, using coaching and other instructional techniques.
• As a leader and team player, behaves and communicates in a manner that fosters good team relationships, coordination and collaboration within and across groups in Development, the Division and THQ.
• Readily grasps financial information and details important to both operating and capital budgets; utilizes financial acumen to manage costs and achieve fundraising goals for Development and the Division.
• Ability to exercise sound judgment and make timely decisions, with or without input from others, in alignment with the Division's and THQ's strategic goals and objectives.
• Excellent reasoning and problem-solving skills; ability to identify, define and solve complex problems, collect and analyze data, establish facts and draw valid conclusions.

Required Skills and Capabilities:

• Goal-oriented, self-directed and proactive, ability to take the initiative and work independently without direction in a fast-paced and changing work environment to meet or exceed performance expectations.
• Strong interpersonal skills including the ability to use emotional intelligence, situational awareness, tact, and diplomacy when interacting directly with others including donors, volunteers, the business and local community, corps colleagues, and TSA senior leadership.
• Strong capabilities with respect to building and maintaining relationships with diverse individuals with diverse values including employees, executives, all types of donors, leadership volunteers, internal stakeholders, various Boards, and TSA leadership.
• Ability to conduct oneself with professionalism and composure in a variety of challenging and/or stressful situations including responding to crises in a calm and controlled manner.
• Computer literacy including proficiency in the use of Microsoft Windows and Office Suite software including Word, Excel and PowerPoint as well as use of email applications and CRM/donor management software.
• Ability to maintain confidentiality and follow ethical best practices.
• Strong organizational skills; able to manage multiple priorities, programs, and projects to ensure work is done efficiently and within agreed upon timeframes in a constantly changing environment.
• Strong communication and presentation skills including the ability to convey clear, concise, and compelling messages when writing, conversing with others, and making formal presentations.
• Highly service-oriented and driven to deliver exceptional customer service; follows through when dealing with donors and TSA colleagues to ensure commitments were met as mutually agreed to.
• Ability to work collaboratively with TSA officers, staff, volunteers, and development colleagues as a team player to achieve individual, departmental and organizational goals.
• Able to support and promote the mission, values and charitable work of The Salvation Army through one's professional actions, behavior and encounters with others.

Additional Requirements:

• Passing TSA's background check and drivers' qualification.
• Ability and willingness to travel in community and throughout the Division as needed.

POSITION LIMITATIONS

• The individual will only commit Army resources that have been allocated or approved.
• The individual will keep the Divisional Commander of the NCI Division informed of all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The majority of work activities are performed in an office setting and at the residences or work locations of donors and prospective donors. There are normally no hazardous or significantly unpleasant physical working conditions. A significant amount of time must be spent outside the home to complete essential work requirements position. The position requires frequent local travel, primarily using one's personal vehicle, to visit donors, prospective donors, and other relevant contacts in the community within a predetermined territory of responsibility as well as attend DHQ and/or THQ meetings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job duties and responsibilities that follow:

• Provides leadership, direction and management oversight for the development, communications, and volunteer services functions for the NCI Division.
• Develops and oversees the implementation of strategic, long-term and operational plans for all areas of fundraising, marketing, and community relations in partnership with divisional leadership to ensure an integrated and synchronized approach to the philanthropic mission of the NCI Division.
• Serves as a member of the Divisional Finance Board and Advisory Board and as a representative of TSA and its mission in the broader constituency within and outside the organization.
• Facilitates education and communications with the Division regarding development and communications activities, including utilizing the support and expertise of volunteers.
• Provides fundraising/public relations counsel to divisional corps officers, department leaders, and appropriate others regarding capital and annual campaigns, feasibility studies, board development, special events, direct mail, strategic planning and donor relations including cultivation and recognition activities.
• Plans and directs fundraising initiatives within the division/region in collaboration with the Divisional Commander, Advisory Board and other Territorial leaders as to meet or exceed the division's financial, marketing, resources development, and communications objectives.
• Develops and acquires research data, through surveys and feasibility studies, which provides directional guidance for fundraising initiatives within the Division.
• Manages the budget for the Development department for the Division, including approving expense reports within the department.
• Trains and engages Advisory Board members so they can be effective participants in fundraising and communications within their respective communities.
• Provides supervision and mentoring to development staff; provides a clear vision, effective communications and leadership to create a team environment dedicated to the objectives of the department and the Division.
• Works with development department heads and THQ leadership to develop measurable metrics to drive and evaluate desired performance.
• Functions as the divisional liaison to THQ leadership and staff for all areas related to Development, Community Relations, Capital Campaigns, and National Corporate Campaign initiatives.
• Serves as the point person and subject matter expert for all matters pertaining to Development for the Division and an effective spokesperson for TSA locally and divisionally.
• Maintains accurate records and reports for fundraising results for the Division.
• Monitors and reviews progress on Development goals with department leaders in the Division; meets regularly with Development staff to ensure goals are achieved.
• Prepares and provides timely and constructive feedback, coaching and direction to help assure each Development department leader meets or exceeds their performance goals and expectations.
• Works with direct reports to identify and address individual as well as departmental development needs; provides for and encourages professional development and training as needed.
• Conducts annual performance reviews with each Development department leader including administrative staff as appropriate; documents performance including areas for improvement; shares and discusses review with each direct report.
• Assists in identifying, recruiting, and selecting qualified development staff in the Division.
• Fosters and maintains a small portfolio of major donors (e.g., Advisory Board members) and prospects for major and planned gifts within the Division/Region.
• Prepares annual budgets for the Division's entire Development Department; oversees preparation of annual budgets for each area of Development; regularly monitors actuals versus planned budget revenues.
• Performs other duties as assigned.

REPORTING RELATIONSHIPS

• This position reports to the Divisional Commander of the NCI Division.
• This position manages the development department leaders and their staff including Leadership Gifts, Principle Gifts, Corporate Gifts, Planned Giving, Foundation Relations, Donor Services, Red Kettle Campaign, Volunteer Services, Communications, Public Relations, and Digital Marketing.
• This individual will serve as a member of the Divisional Finance Board, the denominational and operational board for the Division.
• The Director will have ongoing interaction with Advisory Organizations throughout the division, including serving as an ex-officio member to the Advisory Board Development Committee.
• This individual relates to, and interacts with, a wide range of contacts both within and outside The Salvation Army. In these contacts, the Director acts as a representative of the Army and an ambassador of its mission.

PERFORMANCE MEASURES

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness and accuracy of accomplishing assigned goals. An evaluation of how effectively service is provided includes but is not limited to:

• Annual fundraising goals will be achieved.
• There will be an increase in the number of donors and existing donors will increase the level of giving.
• The functions of the Department will be comprehensive, fully integrated and reflect contemporary approaches to development/communications.
• A 30, 60, and 90-day performance review will be conducted.

EDUCATION/EXPERIENCE

Preferred Experience, Education and Knowledge:

• Bachelor's degree in non-profit management, fund development, marketing, business administration, public relations or other related fields; advanced degree is desirable.
• Any equivalent combination of education and experience that provides the requisite knowledge and abilities to successfully lead and manage a Development Department and its staff to effectively engage in fundraising activities at a Divisional level may be considered.
• Post graduate courses in fundraising and management skills such as planning, goal setting, leadership, community is preferred.
• A minimum of five or more years of successful Development and supervisory experience in a key leadership role in a non-profit, charitable organization, preferably a faith-based organization, including fundraising areas such as major gifts, planned giving, capital campaigns, direct mail, and government/foundation grants.
• Advanced Development credentials, recognition or achievements are expected; Association of Fundraising Executives (AFE) Certification or Certified Fundraising Executive (CFRE) is preferred.
• Experience, familiarity, and/or ability to work in a complex non-profit organization with many departments, programs and fundraising priorities.

COMPETENCIES:

Required Leadership and Management Capabilities:

• Ability to attract, select and retain top talent to effectively support needs of Development.
• Outstanding people management skills; can effectively manage a large staff to deliver desired results.
• Adapts leadership and management style according to the situation while remaining true to the mission and values of TSA.
• Can effectively apply the principles of effective performance management.
• Possesses strong leadership, management, and team-building skills including the ability to manage complex projects and programs as well as conflicting priorities in a constantly changing environment.
• Communicates information effectively with diverse groups with diverse values such that others within and outside the Division and throughout TSA are kept appropriately informed and up-to-date on important matters.
• Strong skills with respect to influencing others; approaches influence strategically; puts forth persuasive and compelling arguments, rationales and presentations in front of the public, internal groups, various Boards, and senior management
• Thinks strategically to identify future needs/opportunities and can develop long-range plans to address them while balancing day-to-day executive and implementation needs.
• Ability to train and develop others, using coaching and other instructional techniques.
• As a leader and team player, behaves and communicates in a manner that fosters good team relationships, coordination and collaboration within and across groups in Development, the Division and THQ.
• Readily grasps financial information and details important to both operating and capital budgets; utilizes financial acumen to manage costs and achieve fundraising goals for Development and the Division.
• Ability to exercise sound judgment and make timely decisions, with or without input from others, in alignment with the Division's and THQ's strategic goals and objectives.
• Excellent reasoning and problem-solving skills; ability to identify, define and solve complex problems, collect and analyze data, establish facts and draw valid conclusions.

Required Skills and Capabilities:

• Goal-oriented, self-directed and proactive, ability to take the initiative and work independently without direction in a fast-paced and changing work environment to meet or exceed performance expectations.
• Strong interpersonal skills including the ability to use emotional intelligence, situational awareness, tact, and diplomacy when interacting directly with others including donors, volunteers, the business and local community, corps colleagues, and TSA senior leadership.
• Strong capabilities with respect to building and maintaining relationships with diverse individuals with diverse values including employees, executives, all types of donors, leadership volunteers, internal stakeholders, various Boards, and TSA leadership.
• Ability to conduct oneself with professionalism and composure in a variety of challenging and/or stressful situations including responding to crises in a calm and controlled manner.
• Computer literacy including proficiency in the use of Microsoft Windows and Office Suite software including Word, Excel and PowerPoint as well as use of email applications and CRM/donor management software.
• Ability to maintain confidentiality and follow ethical best practices.
• Strong organizational skills; able to manage multiple priorities, programs, and projects to ensure work is done efficiently and within agreed upon timeframes in a constantly changing environment.
• Strong communication and presentation skills including the ability to convey clear, concise, and compelling messages when writing, conversing with others, and making formal presentations.
• Highly service-oriented and driven to deliver exceptional customer service; follows through when dealing with donors and TSA colleagues to ensure commitments were met as mutually agreed to.
• Ability to work collaboratively with TSA officers, staff, volunteers, and development colleagues as a team player to achieve individual, departmental and organizational goals.
• Able to support and promote the mission, values and charitable work of The Salvation Army through one's professional actions, behavior and encounters with others.

Additional Requirements:

• Passing TSA's background check and drivers' qualification.
• Ability and willingness to travel in community and throughout the Division as needed.

POSITION LIMITATIONS

• The individual will only commit Army resources that have been allocated or approved.
• The individual will keep the Divisional Commander of the NCI Division informed of all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The majority of work activities are performed in an office setting and at the residences or work locations of donors and prospective donors. There are normally no hazardous or significantly unpleasant physical working conditions. A significant amount of time must be spent outside the home to complete essential work requirements position. The position requires frequent local travel, primarily using one's personal vehicle, to visit donors, prospective donors, and other relevant contacts in the community within a predetermined territory of responsibility as well as attend DHQ and/or THQ meetings.