Student Mentor for Outreach, Recruitment and Entry Services (S.M.O.R.E.S)

Note: This position is for currently enrolled TCC Students only. If not currently enrolled as a TCC Student please apply to the other listed positions and/or pools available on the TCC jobs/employment portal, thank you.

Tacoma Community College is a public two-year institution that serves a diverse population of approximately 14,000 students. We embrace our identity as a community college and strongly encourage applications from candidates who recognize and honor the important role that equity, diversity, and inclusion brings to an educational community. Our stated mission is to create meaningful and relevant learning, inspire greater equity, and celebrate success in our lives and in our communities. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active and collaborative learning and support for learners, thanks to our creative and effective staff and faculty. We seek to recruit and retain a workforce that:

• Reflects the diversity of our community
• Is attracted by the campus mission promoting equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for underrepresented populations
• Welcomes difference and models respectful interaction with others
• Engages effectively with the community both within and outside of TCC.

Outreach & Recruitment

• Provide basic information related to educational programs and services.
• Assess, respond, and relate to the needs and concerns of prospective students and parents.
• Assist students from all backgrounds, regardless of ethnicity, socio-economic status, or gender, as well as through respectful interactions with other TCC representatives in compliance with TCC's Non-Discrimination Policy.
• Conduct campus tours to individuals and groups with an emphasis on enrollment steps.

• Develop constructive relationships with prospective students and their families as well as community groups.
• Professionally represent TCC to its constituents at TCC outreach events and booths, as needed.
• Transport materials weighing an average of 25-40 pounds.
• Pack, stock and re-stock materials before and after outreach events & activities.

• Update and enter data into Slate.
• Schedule and document visits to community events.
• Answer questions and inquiries from prospective students via phone, email and in person.
• Complete projects independently and as part of a team.

• Learn & communicate TCC's admission requirements, program offerings, basic financial aid requirements and regulations.
• Maintain up-to-date knowledge of TCC programs and activities.
• Update office events calendars for campus and outreach events.
• Research & update TCC's campus tour outline

Duties of the position required experience:

• Be currently enrolled in six credits or more at Tacoma Community College
• Be in good academic standing with Tacoma Community College

• Successful completion of a criminal history background check prior to employment.

• Demonstrate an appreciation for various identities, including the ability to show respect for other's cultures, rights, feelings, and property.
• Demonstrate strong interpersonal communication skills.
• Demonstrate a commitment to personal integrity, such as modeling good judgment, ethical behavior, and adherence to laws and policies.
• Participate and contribute in regular meetings with team members, supervisor and ongoing training.
• Be flexible with schedule changes, working occasional weekend and evening events.
• Each mentor is subject to possible progressive discipline up to and including termination in the event that they violate any policies, procedures and regulations of TCC.

Complete application packages must include the following:

1. Tacoma Community College online application.
2. Resume & cover letter.