Supervisor - Surveillance

Job Responsibilities:

* Provide daily supervision, training, coaching to the Surveillance team, Observes the facility through the pan, zoom, and tilt cameras and records all pertinent activity on the Surveillance system.
* Records and reports questionable activity for review.
* Conducts observations of the gaming areas, as directed.
* Responsible for the detection of cheating, theft, and other illegal activities.
* Prepares daily logs of all pertinent activity.
* Logs and marks video clips and stores them in one of several repositories on the Surveillance system.
* Observes the facility entrances, the cashiers' cage, vaults, and count rooms.
* Observes and verifies chip fills and kiosk cassette fills.
* Makes timely notification to appropriate management, supervisors, and the Division of Gaming Enforcement.
* Monitors Security radio transmissions.
* Monitors Slots Management.
* Coordinates response to hold-up alarms.
* Provides exceptional customer service.
* Works safely, following all established safety rules and regulations.
* Communicates effectively with co-workers, supervisors, and guests.
* Follows all relevant policies and procedures.
* Performs other duties as assigned.

Competencies:

* Must possess computer proficiency in Microsoft Office products.
* Must be able to transfer video clips to CD's or hard drives.
* Must be able to operate digital systems.
* Must possess good analytical, problem-solving, critical thinking, and decision-making skills.
* Must be able to report to work on time as scheduled.
* Must be able to work weekends, holidays, and nights as needed.
* Must be able to successfully pass a background check and receive a license from the Missouri Gaming Commission
* Must present an overall professional appearance and report to work in appropriate attire.
* Must be able to learn specific job duties and complete detailed work assignments and maintain knowledge of basic concepts and techniques.
* Must be able to speak, read, and write English.