Leads and oversees all aspects of communications and change management strategies and activities through the identification of current and unmet needs. This includes program design, alignment, coordination, implementation and evaluation for change management and related communications initiatives. *Partners with Subject Matter Experts across the business to design and deliver communication for organization's needs keeping in mind the overall CS initiatives, cross-functional culture goals and strategic priorities. *Prepare and send specific "all employee" emails/newsletters. Manage timing and appropriate flow of communications developed, including development and maintenance of the CS communication calendar. *Supports and leads the employee advisory group including building meeting agendas, coordinating and facilitating meetings and developing the output of the meetings for consumption by leadership and team members. *Develops, integrates and leverages detailed communication plans across multiple audiences, through the development of stakeholder analysis, integration alignment, messages, timing, media and effectiveness tracking. * Provides Executive Communications Support to VP, CS and members of CS Leadership team, as needed. This may include: Executive presentations: slides and talking points for all meetings. Videos: script/talking point creation, production, All-Staff Meetings: strategy and logistics planning, CS Awards: communications and logistics planning. Strategic Framework: leadership alignment and messaging, best practices sharing forum: logistics and communication *Aids in creating and execution of a structured change management methodology to develop detailed change management plans and ensure intended results are achieved. *Builds and optimizes various programs that support these strategies; ensures training and change management tactics are aligned with company objectives. Develops communication plans to support change initiatives; supports the design, development, delivery and management of communications. Assesses the change impact; conducts impact analyses, organizational alignment, assesses cultural readiness and stakeholders management.
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