Business Process & Automation Manager

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive, and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Summary/Objective:

The Business Process & Automation Manager drives operational excellence by identifying opportunities to streamline, optimize, and automate business processes through technology, AI, and process improvement methodologies. The role manages end-to-end process transformation initiatives, from analysis and solution design to implementation, training, and support. In partnership with business stakeholders and technology providers, the manager delivers scalable, secure, and cost-effective solutions that improve efficiency, data integrity, quality, and customer experience. By increasing organizational capacity and reducing manual work, this role enables teams to focus on strategic and value-added activities.

Essential Functions:

• Identify, prioritize, and lead process improvement, automation, and AI initiatives.
• Document and analyze business processes, workflows, and requirements to identify improvement opportunities.
• Design, implement, and support scalable business solutions and automations.
• Manage projects from discovery through deployment and post-launch support.
• Create and maintain process documentation, SOPs, training materials, and solution documentation.
• Collaborate with business leaders, end users, vendors, and technical resources.
• Ensure solutions are secure, reliable, user-friendly, and financially responsible.
• Measure and communicate business outcomes, adoption, and ROI

Working Conditions:

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

Qualifications:

• Bachelor's degree or equivalent experience
• 5+ years of experience in process improvement, business analysis, automation, project management, systems implementation, or related fields.
• 1+ years of experience leading cross-functional initiatives and technology-enabled change.

Competencies:

• Process improvement & Automation.
• AI & Digital Transformation
• Business Analysis & Requirements Gathering
• Project Leadership
• Solution Design, Implementation, and Continuous Improvement
• Documentation and Training
• Systems Thinking
• Data Quality and Governance
• Collaboration and Influence
• Problem Solving
• Project Management Skills
• Time Management
• Detail Oriented

Supervisory Responsibility:

This role does not have any supervisory responsibility upon hiring.

Physical Demands:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Primarily working indoors in an office environment. May be required to sit for several hours a day. Prolonged exposure to computer screens. Repetitive use of hands to operate computers.

Position Type/Expected Hours of Work:

This is a full-time, exempt salaried position. Work hours and schedule are determined by the reporting leader.

Travel:

Occasional travel is expected for this position. Examples could include stakeholder meetings or attending training. Candidates must reside within 300 miles of South Bend, Indiana.

Preferred Education and Experience:

• 1+ years of experience with AI, workflow automation, CRM, and customer service technologies.
• Lean, Six Sigma, Agile, PMP, CBAP, or related certifications

Work Authorization/Security Clearance:

Must be legally authorized to work in the United States.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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