Director of Learning and Development

Job Description

Every employee interaction is an opportunity to inspire growth, build capability and create lasting business impact. As a Director of Learning & Development at Global Payments, you'll play a key role in shaping the future of our workforce by building learning strategies that accelerate performance, strengthen leadership and support business transformation.

You'll join a team that combines innovation, operational excellence and a passion for developing talent. Working alongside leaders across Global Payments, you'll influence organizational success through strategic learning initiatives, leadership development programs and performance-focused training solutions that help our people and our business thrive.

In this role, you'll lead the design and execution of enterprise learning and development strategies that empower employees, strengthen leadership capabilities and drive measurable business outcomes. You'll influence organizational effectiveness through strategic partnerships, data-driven decision making and innovative learning experiences that support the future of work.

• Develop and execute a comprehensive learning and development strategy aligned with Global Payments' business objectives, culture and growth priorities.
• Partner with senior leaders to identify capability gaps, leadership development opportunities and workforce readiness needs across the organization.
• Create innovative learning programs that enhance employee performance, leadership effectiveness and career development at all levels.
• Lead the design, implementation and continuous improvement of leadership development, management training and talent programs.
• Leverage learning analytics, feedback and performance metrics to measure effectiveness, demonstrate impact and drive continuous improvement.
• Build strong partnerships with business leaders, HR teams and external learning providers to ensure learning solutions meet evolving organizational needs.
• Oversee learning technologies, content strategies and delivery methods that create engaging and scalable development experiences.
• Foster a culture of continuous learning and professional growth that supports employee engagement, retention and organizational success.

• Extensive experience leading learning and development, talent development or organizational effectiveness functions within a complex organization.
• A proven track record of designing and implementing learning strategies that improve business performance and employee capability.
• Strong leadership and stakeholder management skills, with the ability to influence senior executives and drive organizational change.
• Expertise in leadership development, adult learning principles, performance management and talent development practices.
• Analytical skills with the ability to evaluate learning effectiveness, interpret workforce data and make evidence-based recommendations.
• Experience managing learning technology platforms and leveraging digital learning solutions to scale development initiatives.
• Excellent communication, facilitation and presentation skills with the ability to engage diverse audiences.
• A passion for developing people, fostering inclusive growth opportunities and building high-performing teams.

• Bachelor's Degree.
• Relevant experience or degree in Human Resources, Organizational Development, Learning & Development, Business Administration or a related field from an accredited university. Relevant experience in lieu of a degree may be considered.
• Typically a minimum of 10 years of related professional experience.
• Minimum of 5-6 years of leadership or people management experience.

• Master's Degree in Human Resources, Organizational Development, Business Administration, Education or a related field from an accredited university.
• Experience leading enterprise-wide learning and leadership development programs.
• Prior Global Payments, payments, financial services, technology or rapidly evolving business environment experience preferred.
• Professional certifications in learning and development, talent management, coaching or organizational development are a plus.

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution.
• Opportunities to grow your skills and build your career within a global business.
• Access to learning, development and on-the-job experiences that expand your expertise.
• A supportive, inclusive team environment where your ideas and input matter.
• Time to give back through community and charity initiatives.
• A global employee assistance programme to support your wellbeing.
• Recognition through a global platform that celebrates your achievements.

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Then you sound like a Globalpayer. Apply now to take your career global.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.