Case Manager, Student Care & Advocacy

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• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

POSITION SPECIFICS

Student Care & Advocacy, within Student Affairs at The Pennsylvania State University, welcomes applications for aCase Manager.

WHO WE ARE

Student Care & Advocacy (SCA) provides support to students experiencing unforeseen challenges throughout their academic career. SCA case managers help students identify issues and appropriate resources, working collaboratively with the student to empower their development of an action plan.

Offered services include, but are not limited to, navigating campus and community resources, referrals to community providers, exploration of or referral for behavioral health concerns, coordination, and follow-up during and after hospitalization and/or medical withdrawal, and help managing multiple or complex needs.

This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

SPECIAL INSTRUCTIONS

To be fully considered for the position, you must submit a current resume that specifically addresses how your background and experience align with the requirements, qualifications, and responsibilities of the position.

CASE MANAGER RESPONSIBILITIES

• Serve as a point of contact and provide consultation for campus community members who are seeking guidance and advice about how to assist students experiencing distress; also communicate possible intervention steps and procedures.

• Provide assistance, advocacy, and support to students across a broad spectrum of issues and concerns such as complex behavioral and/or psychological challenges, social or adjustment problems, academic-related challenges, and financial issues.

• Assist students in making use of University and/or community resources and services, including but not limited to emergency medical care, housing, and funding in times of crisis.

• Communicate with parents/guardians, families, or designated emergency contacts, as appropriate.

• Follow up with and track students in distress to monitor progress and ensure compliance with recommendations.

• Complete documentation and maintain records of student cases in the online case management system.

• Work closely with the Director and other case managers to assist in determining appropriate action to take on referred cases.

• Assist in reviewing and developing policies, procedures, and training to support successful operations.

• Assist with assessing outcomes and developing strategies for improving services, programs, facilities, and communication.

• Assist with outreach and education with appropriate university and off-campus constituents.

WHAT WE REQUIRE

• Ability to serve on the Student Affairs Administrator on-call rotation, approximately 4 times per semester.

• Master's Degree preferred in Higher Education, Student Affairs, Counseling, Psychology, Social Work, or a related field.

WHAT YOU WILL NEED

• Excellent written and oral communication skills.

• Current knowledge of principles/practices in case management.

• Ability to work cooperatively with others within a multidisciplinary team environment; evidence of effective collaborative relationships with students, faculty, staff, and parents.

• Must be a dependable, responsible contributor committed to the University and its students.

• Demonstrated experience in facilitating training and presentations to students, staff, or faculty.

• Excellent interpersonal skills; ability to manage multiple competing priorities; demonstrated computer proficiency (word processing, spreadsheets, database systems, etc.).

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

BACKGROUND CHECKS/CLEARANCES

SALARY & BENEFITS

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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