Supervisor - IT Field Support Services

About us:

• Privately owned and operated with 100+ years of historical strength and stability
• Dedicated to supporting internal career growth through on job training, learning and opportunity for career advancement
• Excellent Total Value Benefits Package to include:
• Two weeks paid vacation within first year
• Comprehensive Medical Preferred Provider Plan
• Dental, vision, flex spending
• Employee Assistance Program
• Company paid life insurance ($50,000)
• Additional optional insurance (accident, critical illness, universal life, home & auto)
• Paid maternity & paternity leave
• Paid holiday & sick time
• 401(k) match (50% on first 6%; plus an additional annual match of up to 3%)
• Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)
• Competitive Compensation
• Fast paced environment promotes a healthy lifestyle
• For qualified candidates we offer an amazing CDL Tuition Program reimbursable up to $5250 for CDL school tuition - ask your Recruiter for details
  

The Supervisor - IT Field Support Services is a member of the Corporate IT staff and is responsible for managing a team of Field Support personnel that support and maintains all IT hardware and infrastructure located in all UNITED locations.

• Carries out supervisory responsibilities in accordance with the UNITED policies and applicable laws
• Interview, hire, and train associates
• Plan, assign, and direct work
• Appraise performance
• Address complaints and resolve problems
• Builds positive associate morale
• Manage the processes for all Field IT Support Services including, assigning resources, managing schedules, and managing resources and career development
• Work with various CCBCU external vendors that provide equipment and maintenance on IT assets in the field
• Manage, coaching and mentor Field IT Support personnel and working with peers across the Corporate IT organization to ensure high availability of all UNITED IT systems and devices
• Assist to define annual goals, evaluate performance, and prepare career development plans
• Work with internal customer groups to determine and meet specific Field IT Support needs
• Support and maintain the Windows PC environment and the associated desktop and laptop computing hardware and software, as well the networking infrastructure and hardware if necessary
• Assist The Manager-IT Field Support Services in managing the Field mobile device management (MDM) system
• Assist and support the Corp Manager- IT Field Support Services in the administration and billing of all communications services
• Performs appropriate duties as assigned by management

• Minimum age 18 years old
• Valid driver's license required and obligation to maintain compliance with UNITED fleet policy
• Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policies
• Regular and prompt attendance is an essential function of the job
• Ability to read, write and speak English
• Ability to maintain a neat professional appearance within Company guidelines
• Ability to maintain safety and security of Company assets
• Ability to utilize all Company provided resources and technology
• Strong leadership and organizational skills
• Proven ability to coach and manage needs and concerns of multiple associates
• Strong skills and experience in business analysis, project management, people management and customer management
• Bachelor's degree or 5-10 years of Information Technology experience; or combination of education and experience
• Ability to travel (25-35%)

Position will be required to comply with the CCBCU Personal Protective Equipment Program. Position is required to wear safety toed shoes when performing the following tasks: Operating Powered Industrial Equipment or Working in an Area where Powered Industrial Equipment is in use, Fleet Maintenance, Working with Palletized Product, Use of Hand Trucks/Dollies to Deliver Product, Cooler Services, etc.

(X) None = 0% (0 hrs)

(L) Limited = 1% (1 hr)

(O) Occasionally = 2%-25% (1-2 hrs)

(F) Frequently = 26%-50% (3-4 hrs)

(R) Repeatedly = 51%-75% (5-6 hrs)

(C) Continuously = 76%-100% (7+ hrs)