Resource Specialist

Position Title: Resource Specialist

Work Location: Remote (Region B counties: Hamilton, Suwanee, Columbia, Baker, Union, Bradford, Clay, Duval, St. John, Nassau)

Assignment Duration: 3 months

Work Schedule: 8 a.m.- 5 p.m., Monday through Friday. Weekend work may be needed during emergencies.

Work Arrangement: Remote/home-based with required field visits (home visits or community/agency meetings)

Position Summary:

Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with care team in accordance with their goals and preferences for various services (e.g., employment, housing, independent living, justice, foster care, and/or community transitions) including the identification and coordination of referral for care/services.

Background & Context:

Provides resource support to members and connects members to local resources for various services (e.g., employment, housing, independent living, justice, foster care) based on care/service assessment and plans. Works with leadership to identify the best, most appropriate local resources for member's needs based on industry best practices. Works closely together as a team cohesively.

Key Responsibilities:

* Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with care team in accordance with their goals and preferences for various services (e.g., employment, housing, independent living, justice, foster care, and/or community transitions) including the identification and coordination of referral for care/services

* Assists with connecting members to local resources for various services (e.g., employment, housing, independent living, justice, foster care), obtaining required documentation and supporting the application process, as needed

* Acts as an available resource for members seeking local resource services support and works with members to determine eligibility and care needs based on assessments and care plans/service plans

* Monitors delivery of care/services and performs follow up to members, caregivers, and/or providers to verify members have been transitioned or have access to the appropriate care/service in a timely manner

* Works with providers, community-based organizations, community stakeholders, and governmental entities to support members and their families and/or caregivers in accessing essential care/services and resources in the local community

* Assists with developing education and training programs for care management staff and providers to improve resource service identification for members in the local community

* Supports with efforts to draft materials and assists in the development of local resource services, policies, and procedures including programs, eligibility lease agreements, advocacy, retention, emergency or temporary housing

* Ensure all resource services information is appropriately documented and up to date

* May conduct telephonic and in-person outreach to locate individuals and families in the community who are hard to reach

* Other duties or responsibilities as assigned by people leader to meet the member and/or business needs

* Performs other duties as assigned

* Complies with all policies and standards