New

Delinquency Control Counselor-10/13 (PHX)

TEKsystems
$20.85 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Scottsdale
Aug 26, 2026
Collections Representative (Hybrid) Pay: $20.85/hour Start Date: October 23, 2026 About the Role We are seeking motivated and customer-focused Collections Representatives to join a fast-paced call center environment. In this role, you will work with members who are in the early stages of delinquency (1-30 days past due), helping them resolve outstanding balances before their accounts progress further. This position combines both outbound and inbound calling, utilizing an auto-dialer system and handling a high volume of daily member interactions. Key Responsibilities * Make outbound collection calls and handle inbound member calls. * Assist members with resolving early-stage delinquent accounts. * Provide empathetic, professional customer service while discussing sensitive financial situations. * Identify solutions and payment arrangements that meet member needs. * Navigate multiple computer systems simultaneously while on calls. * Effectively manage member accounts and identify all outstanding balances. * Meet performance expectations related to account management, efficiency, and collection results. Qualifications * Strong verbal and written communication skills. * Ability to build rapport and communicate with empathy. * Excellent problem-solving and objection-handling skills. * Comfortable working in a fast-paced call center environment. * Ability to multitask and navigate multiple systems while speaking with members. * Positive attitude and strong cultural fit. Preferred Experience * Previous call center experience. * Financial services or collections experience preferred but not required. * Entry-level candidates with strong communication skills are encouraged to apply. Training & Development * Initial training schedule: Monday-Friday, 8:00 AM-4:30 PM MT * Comprehensive training focused on: * Phone etiquette * Collections best practices * System navigation * Four weeks of technical training followed by a structured nesting period with leadership support to develop skills and confidence. Schedule After Training: * Monday-Saturday * Approximately 10:30 AM-7:00 PM MT or 9:30 AM-6:00 PM MT depending on daylight savings time * Overtime available based on business needs Work Environment This is a hybrid position: * Onsite attendance required during the first week of training. * Additional onsite attendance may be required up to one week per quarter. * Remaining time will be worked remotely. Experience Level Entry Level Job Type & LocationThis is a Contract position based out of Scottsdale, AZ. Pay and BenefitsThe pay range for this position is $20.85 - $20.85/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Scottsdale,AZ. Application DeadlineThis position is anticipated to close on Sep 8, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.