Director of Security Services

Serving at UCLA Health will give you the opportunity to use
your specialized abilities to help improve the lives of our patients, their
families, and your fellow UCLA Health team members. You'll provide critical
support that makes healing happen. We'd love to have you join us.

As a key leader within Security Services, you will play a
vital role in advancing a culture of safety, service excellence, and
operational consistency across the UCLA Health system. The Security Services
Department supports the safety and protection of all hospitals, ambulatory
clinics, and administrative locations through 24/7 coverage, centralized alarm
monitoring, incident response, access control management, and close
coordination with law enforcement. This team is essential to patient
experience, staff safety, asset protection, and regulatory compliance, ensuring
a high-reliability approach to safety across every UCLA Health site.

Salary Range: $119,700 - $272,200 / annually

• Bachelor's degree required.
• California Security Guard Card.
• IAHSS Basic Certification.
• Basic Life Support (BLS) from American Heart Associationor American Red Cross, needed within 6 months of hire.
• 10+ years of supervisory or management experience overseeing
  security personnel.
• Knowledge of regulatory standards (Joint Commission, DPH, HIPAA) - Required
• Knowledge of security operations, emergency
  response, and fire/life safety systems
• Ability to supervise, train, and evaluate
  staff
• Strong communication and interpersonal
  skills
• Ability to develop and implement policies
  and procedures
• Proficiency in incident reporting and
  documentation
• Ability to manage alarm monitoring and CCTV
  systems
• Skill in conflict resolution and
  de-escalation
• Ability to collaborate with
  multidisciplinary teams
• Strong decision-making and critical thinking
  skills
• Proficiency with MS Office and security
  software systems
• Ability to manage multiple priorities in a
  fast paced
  environment
• Ability to define effective security
  processes to meet department standards and organization goals.
• Knowledge of
  organization, HR and UC policies and processes.
• Knowledge of relevant security
  industry federal, state and local laws and regulations.
• Leadership skills in
  employee development to grow assigned manager and supervisor leadership skills,
  leading and guiding them to achieve objectives, manage conflicts, and develop
  and maintain high standards of safety and security.
• Verbal and written
  communication skills to address critical, sensitive situations that require
  privacy.
• Strong abilities to actively listen, and change the thinking of, or
  gain acceptance from, management.
• Skills to organize, simplify and increase
  efficiency of security processes and procedures while maintaining standards and
  compliance.
• Strong problem solving skills to evaluate complex or new issues and
  identify options for resolution when no precedent exists.
• Ability to quickly
  identify options for resolution and solve problems under pressure.
• Interpersonal skills to maintain professional relationships with peers,
  patients, senior management, assigned staff and coordinate security programs
  across functions.
• Commitment to service excellence and patient experience.