Sales Support Strategist

We are focused on bringing the power of technology tocustomize solutions in sound and sight to creating new experiences in the fields of personalized studios, concert venues, educational institutions public and private, and houses of worship, we design and install custom audiovisual systems that exceed expectations.

Are you a high-performing AV Sales Professional looking to embark on a journey to propel your career to the next level?

If so, then consider joining the GC Pro sales team who sell business-to-business audio visual solutions to a broad scope of customers.

Position Summary:

The purpose of the Sales Support Strategist is to accelerate revenue growth within GC Pro's existing book of business by supporting sales execution and proactively driving upsell outreach. This role does not own a personal client portfolio; instead, it partners with GC Pro sales leadership and Account Managers to maximize current deal value, reduce friction in the sales cycle, and ensure consistent outbound activity and follow-up using Salesforce and standard GC Pro tools/processes.

Responsibilities / Duties

Outbound Upsell & Revenue Growth (Core Focus)

• Execute proactive outreach campaigns to existing customers within the assigned Salesforce book of business to drive upsell, add-ons, renewals, and deal expansion (no independent client ownership).
• Maintain a weekly outbound activity quota of 50 logged touches (emails/texts/calls) in Salesforce; ensure accuracy and completeness of activity logging and notes.
• Identify upsell opportunities by reviewing open quotes, order history, product categories, installation/service lifecycle timing, and customer buying patterns; route qualified opportunities to the appropriate Account Manager(s).
• Follow-up and follow-through on assigned opportunities to help move deals forward and prevent stalled quotes/orders, aligning to a "zero overdue quote pipeline" mindset.

Sales Process, Quote Preparation, Order, and Operational Support

• Prepare quotes for Account Managers, including data entry, product sourcing, and validating accurate costs and pricing details.
• Provide day-to-day sales support to Account Managers, including quotes, product support materials, order status updates, special orders, and general process coordination.
• Track order progress from confirmed quote through final delivery of goods and services.
• Validate purchase orders, shipping details, and supporting documentation for accuracy and completeness.
• Monitor pipeline aging, quote status, vendor timelines, and order progression, escalating risks when needed.
• Support customer account setup and maintenance, including A/R setup for qualified customers, documentation collection, and deal registration where applicable.

Inbound Routing, Communication, and Cross-Functional Coordination

• Answer incoming sales inquiries and route to the appropriate GC Pro staff with clear, detailed information.
• Communicate professionally with customers, retail store personnel, GC Pro teams, and corporate partners to ensure timely resolution and a strong customer experience.
• Partner cross-functionally with internal teams (Retail, Support Center, Distribution, etc.) to remove blockers and support on-time execution.

Reporting & Cadence

• Produce weekly activity reporting (outreach volume, results, pipeline impact, aging quotes, conversion outcomes) to Sales Leadership and/or Regionals; participate in weekly workflow meetings as assigned.
• Maintain detailed daily/weekly reporting habits aligned to GC Pro sales expectations.

Additional Duties

• Participate in special projects and perform other duties as assigned.

About the Guitar Center Company

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products.The Music & Arts division operates more than 220+ stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

To join our band, you'll need the following experience:

• Education: High School Diploma or GED required (Bachelor's Degree preferred).
• Experience: Minimum 3 years of relevant work experience (sales support, sales operations, store operations support, customer service, inside sales, or coordinator roles).
• Technical Skills: Intermediate Microsoft Office (Word, Excel, PowerPoint, Outlook) and standard business applications.
• CRM Requirement: Demonstrated ability to work in a CRM (Salesforce preferred) with disciplined logging, tasking, and reporting.
• Industry/Product Knowledge: Basic-to-intermediate familiarity with musical instruments and/or pro audio/video/lighting terminology preferred.

Competencies

• Sales & Service Orientation: Strong customer service instincts with the ability to identify and position add-on solutions.
• Execution & Accuracy: Detail-oriented order/quote support; strong follow-through and documentation discipline.
• Communication: Clear, professional written/verbal communication across customers and internal stakeholders.
• Organization & Prioritization: Able to manage multiple active workflows and competing deadlines.
• Business Partnership: Collaborative approach supporting Account Managers and Sales Leadership while maintaining urgency and accountability.
• Data/Reporting Discipline: Comfortable tracking activity and outcomes, preparing weekly updates, and maintaining pipeline hygiene.

Key Success Indicators

• Weekly outbound activity: 50 logged touches (emails/texts/calls) in Salesforce.
• Upsell opportunity generation and conversion contribution (qualified handoffs, revenue influenced, attach-rate/add-on growth).
• Quote health: reduction in overdue quotes / stalled pipeline; improved follow-up timeliness.
• Order accuracy and cycle-time support (reduced rework, fewer missing details, improved customer updates).

Why Guitar Center Company? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate:$48,000-$65,000/yr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

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Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email torecruiting@guitarcenter.com