Order Management Coordinator

The Order Management Coordinator plays a critical role in ensuring a seamless customer experience by accurately processing orders and serving as a primary point of contact for customers and sales teams regarding order management needs. This position is responsible for entering and maintaining accurate order information within company systems, resolving customer issues and order discrepancies, and coordinating with cross-functional teams to ensure timely fulfillment and delivery. The Order Management Coordinator proactively addresses challenges with accuracy, efficiency, and a customer-focused approach while supporting compliance with company policies and procedures.

Hybrid Work Schedule: This position follows a hybrid work model and is based at our Corporate Headquarters in Rock Hill, SC, with an onsite presence required three days per week.

• Competitive Compensation Package: Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
• Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy. We are a Company that values you and makes sure you take time for yourself.
• 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
• Comprehensive Health & Wellness Plans: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance that supports you during your career with us. We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind.
• Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team operates across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
• Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
• Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
• Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.

• Partner closely with Sales teams, channel partners, and customers to identify and resolve booking discrepancies.

• Review customer terms and conditions, reconcile them with 3D Systems' policies, and ensure orders are processed accurately while minimizing company risk.

• Respond to customer inquiries and resolve complaints via email and phone in a professional, timely, and customer-focused manner.

• Obtain required approvals in accordance with company authorization and approval matrices.

• Support billing processes, generate proforma invoices, and escalate billing issues when necessary.

• Ensure compliance with established policies, procedures, and internal controls, including active participation in internal and external audits.

• Coordinate domestic and international shipments to ensure on-time delivery.

• Create and maintain complete sales documentation packages that support revenue recognition requirements and comply with SOX (Sarbanes-Oxley) policies and procedures.

• Collaborate cross-functionally to drive operational efficiency and continuous process improvement.

• Associate's or Bachelor's degree, or 1-3 years of experience in customer service, order management, or a related business function.

• Strong verbal and written communication skills with the ability to interact professionally and effectively with customers, sales teams, and internal stakeholders.

• Proficiency in Microsoft Office applications, particularly Excel and Word.

• Ability to thrive in a fast-paced environment while managing multiple priorities and meeting deadlines with minimal supervision.

• Strong interpersonal skills and the ability to build positive working relationships across all levels of the organization and with external customers.

• Excellent problem-solving, analytical, and organizational skills, with a proactive approach to identifying and resolving issues.

• High attention to detail and commitment to accuracy in order processing and documentation.

• Experience working with ERP systems is strongly preferred; Oracle R12 experience is a plus.

• Familiarity with Salesforce or other CRM platforms is desirable.

• Ability to adapt to changing business needs and contribute positively within a collaborative team environment.

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