SUPV-PATIENT ACCESS

General Purpose of Job:

Supervise all daily activities of the Patient Access areas. Plan, organize, and direct the activities of admissions and billing to support the mission, vision, and values of Sparrow Hospital.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Supervise daily Patient Access operations; organizes, schedules, prioritizes and balances the work directly involved in admissions, collections, and patient financial counseling of accounts receivable, providing guidance and direction.
• Evaluates individual performance according to Sparrow Human Resource policy and timeliness; assesses developmental needs of Caregivers and recommends growth opportunities.
• Establishes clear and concise expectations of individual Caregivers based on Departmental performance objectives; delegates clear responsibility, accountability and authority to each Caregiver for their role.
• Assists in the definition and implementation of Patient Access performance standards related to production, accuracy (quality) and collections; includes revenue cycle performance standards (specifically related to Patient Access and Financial Clearance; including discharged not final billed).
• Monitor special billing, Patient Access work queues and follow-up lists to improve cash flow and decrease accounts receivable.
• Maintain and update knowledge of third party billing, collection rules and regulations.
• Monitor reports to ensure Health System and PFS compliance initiatives are followed.
• Engages Caregivers to create an environment which supports and promotes high productivity, teamwork, continual improvement, customer service and satisfaction.
• Responsible for the selection, hiring and training of all Caregivers.
• Routinely monitors actual performance outcomes to: continually validate workflow effectiveness; modify workflow as needed to achieve established performance standards; and investigate and resolve Patient Access and Financial Clearance related billing issues.
• Works closely with other departments such as Emergency Department Services, Patient Financial Services, Information Services, Compliance, Cancer Center and Infusion Services and Performance Improvement to support Sparrow Health System goals.
• Participates in educational workshops and seminars to continually improve Leadership and technical skills.