Spa and Wellness Manager

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.

SUMMARY OF RESPONSIBILITIES:

Reporting to theDirector of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Oversee daily operations of spa reception, fitness/wellness programming, and membership services to ensure smooth workflow and service excellence.
• Monitor staffing, scheduling, and resource allocation to meet operational needs during peak and off-peak periods.
• Ensure compliance with health, safety, and hygiene protocols across all areas of responsibility
• Act as a key player in guest recovery, supporting the team in resolving issues promptly and ensuring guest satisfaction is restored whenever concerns arise
• Oversee the planning, scheduling, and execution of fitness and wellness classes and programs, ensuring a high quality, engaging experience for all guests.
• Drive sales strategies and marketing for fitness and spa.
• Oversee all operations of the gym, including equipment maintenance, cleanliness standards, member access, and daily facility checks to ensure a safe and supportive environment for guests.
• Champion a culture of luxury, personalized service, and attention to detail in every guest interaction.
• Manage sick calls and implement day-to-day operational adjustments to ensure adequate coverage and smooth departmental functioning.
• Oversee the cleanliness, maintenance, and performance of all gym equipment, ensuring thegymoperatesat the highest level of LQA standards through regular inspections,timelyreporting of issues, and coordination of necessary repairs or servicing.
• Respond to all emergency situations promptly andin accordance withestablished safety protocols.
• Ensure all team members are trained in service protocols, Fairmont brand standards, and upselling techniques.
• Mentor and develop supervisory team members, fostering leadership growth and accountability.
• Conduct regular performance evaluations, coaching sessions, and departmental meetings.
• Support recruitment, onboarding, and ongoing training of spa team membersand fitness team membersto ensure alignment with service standards and operational needs.
• Collaborate with Sales Managerto drive retail,membershipsandservice revenue through strategic promotions and upselling.
• Track and analyze operational reports, guest feedback, and financial results toidentifyareas for improvement.

QUALIFICATIONS:

• Minimum 3years of leadership experience in a luxury spa, hospitality, or wellness environmentrequired.
• Current CPR & First Aidan asset
• Bachelor's Degree in Business Administration or Hospitality/SpaManagementan asset.
• Proven ability to lead, motivate, and develop teams.
• Exceptional guest service, interpersonal, and conflict resolution skills.
• Excellent communication, organization, and time-management abilities.
• Proficiencyin spa/gymmanagement software, POS systems, and Microsoft Office Suite.

All your information will be kept confidential according to EEO guidelines.