Collaboration Administrator

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

• Learn and developa technical aptitude for technology, as it related tocollaborationenvironments
• Learn and develop atechnical understanding of virtualization andcloud-basedcollaborationtechnologies
• Build anoverall technical aptitude for technology and information technology principles
• Assistothers intechnical projectteam(s)both local and remote
• Developandprovidethe ability to serve asMicrosoft Teamsengineer, as it relates to theend userenvironment (other co-product owner isAD Governance, as it relates to theMicrosoft Tenantfootprint and larger scope).
• Develop and provide support forMicrosoft Teamsphone system and endpoints
• Develop and provide support for Genesys and WebRTC systems
• Develop andprovidethe ability to serve asOpenTextXMediusfax systems
• Executethe completion ofbasictasks and phases of projectsandclient-basedcollaboration systemsupport.
• Ensurethat deployment standards are met byfollowingsolution/projectteamscope documentation.
• Participate inknowledge transferfrom other workplace services associates to enhanceone'sabilities to complete technical tasks.
• Develop an understanding oftechnical systems analysis and design
• Providefeedback withconsulting support and technical topics
• Assistintechnical activities leading to the resolution of businessapplicationand technical problems.
• Abide bycurrentEncovadivision and department standards
• Develop an understandingontheeffects of company decisions on the systems, includingnewproject charters.
• Ability to be coached, mentored byteammembersto aid in career development.
• Develop an understandinginprojecting software and hardware requirements and budgets, including review of contracts and associated assets.

• Process Request, Incident and Problem tickets as well asparticipateinsupport activities
• Complete basic tasks assigned by other teammembersthat are workingwith business stakeholders and product vendors to design integrations to desired systems.
• Learn and supportnew tools, technologies, and processes to continuously improve software and software delivery.
• Process and completebasicprojecttasks and providestatus updates
• Adhere to Encova IT principles, High Availability, Least Privilege,Customer Service,etc.
• Gainawareness of currenttechnologytrends and compliance regulations.
• Engage in sharedknowledge and providedcross trainingsessionswith other members of the team.
• Perform other duties as assigned.

• This individual will beanentry level administratoraround singledomainfocusas it relates toPhone systems, Faxing, Microsoft Teams, WebRTC,virtualization, cloud technologies, ITprocessesand regulatory compliance. They will be working proactively toparticipatein thesupport of customer facing solutionstoenable and protectour organizationand reputation.
• 3years of IT experience preferred
• Associatesdegree with a major in computer information systems or engineeringpreferred or equivalent work experience.
• General understanding indeployment and implementation project teamsprocedures
• Highly motivated and ambitious, excellent communication skills, creative & criticalthinker.
• GeneralIT engineeringunderstanding, such as operating systems,Fax Solutions,servers, virtualization, cloud technologies (SaaS, IaaS, PaaS)
• General understanding ofdesigning, testing, and deploying enterprise applications for production and other environments.
• Basic understanding ofcollaboration products,Microsoft Teams,Genesysand WebRTC
• Effective customer service skills, including active listening, conflict resolution, decision making, and negotiation
• Effective verbal, phone, written, and interpersonal communication skills
• Quick to adapt and eager to learn
• Able to lift 40 pounds and perform physical tasks related to moving and installing technology related equipment
• Ability to work overtime as needed
• Basic technical, analytical, and troubleshooting skills
• Industry and vendor certifications a plus

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.

What you can expect from us

In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to:

• Health, Dental & Vision Insurance

• Company-provided life and income protection plans

• Eligibility to participate in a company incentive bonus program

• 401(k) Retirement Plan - 100% company match up to 7% on annual salary

• Paid Time Off, Paid Holidays, and Floating Holidays

• Flexible Work Arrangements - Hybrid and remote depending on the role

We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally.

Encova Insurance is an EOE/E-Verify employer.