Sr. Manager, Global IS Infrastructure & Operations

Crayola has inspired children to express their creativity since 1903. Crayolians take pride in fulfilling our mission of helping parents and educators raise creatively alive children around the world. Join our team and be part of an iconic brand that develops quality art products and experiences that are loved by families and preferred by teachers. Our company culture is mission focused, and encourages fun, collaboration, transparency, and helping others. Crayola believes our workforce benefits from a broad spectrum of diverse ideas and perspectives which enables us to understand our consumers better.

Sr. Manager, Global IS Infrastructure & Operations, Easton, PA

GENERAL SUMMARY:

The Sr Manager, IS Infrastructure & Operations role is to provide vision, leadership, direction and support for all shared global IS infrastructure services. Ensure the stability, integrity, and efficient operation of the global information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all related infrastructure. Primary responsibilities are to create, maintain, and enforce enterprise architecture standards, infrastructure standards, security standards, infrastructure related policies and procedures, and to provide operational support for all shared global infrastructure services. Manages the deployment, maintenance, support, and upgrade of hardware, software, network, telecom, servers, operating systems, and other infrastructure as necessary. They will have proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of infrastructure & operations investments.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Create, maintain, communicate and enforces global architectural, technology and telephony standards including, but not limited to:
  
  
  
  • Networking
  • Security
  • Firewalls and intrusion protection
  • Remote access services
  • File/print and network servers
  • Storage area networks
  • Data centers, data center management, data backup management
  • PC, handhelds, telephony standards
  
  
  
  
• Responsible for the creation and maintenance of all shared infrastructure related policies and procedures.
• Responsible for implementation, management and production support (and staff) for shared enterprise technology systems globally:
  
  
  
  • Networking
  • Security
  • Firewalls and intrusion protection
  • Remote access services
  • File/print and network servers
  • Storage area networks
  • Data centers, data center management, data backup management
  • PC, handhelds, telephony standards
  
  
  
  
• Responsible for global IT disaster recovery strategy, planning, and testing.
• Work with IT teams, decision makers, and stakeholders to define patching tool requirements and use, work with relevant teams to initiate automated patching cycles, operating system and software deployments following agreed practice or standards.
• Act quickly and independently on the scenarios below, ensuring communication is always maintained
  
  
  
  • Issues affecting reliability of servers and critical systems.
  • Systems outages affecting business users.
  • Performance degradation of datacenter systems / application servers.
  
  
  
  
• Escalate issues which are deemed sensitive or political and refer to senior management for guidance when necessary.
• Work with IS Leadership team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Analyze, select and install new OS software releases and OS patches, and coordinate installs/testing/updates with appropriate IS management.
• Analyze OS and server functional specifications and requirements and recommend systems modifications or acquisitions.
• Responsible for building and executing technology refresh activities regarding outdated and discontinued hardware.
• Produce technical documentation to supplement vendor supplied material.
• Participate as a project leader or technical team member for projects and/or upgrades; provide recommendations and suggestions as required for the successful implementation of new systems.
• Provide on-call support; respond to service alerts in a timely manner; work with other team members and site support staff in resolving issues; escalate system problems to management as necessary.
• Maintain software licensing documentation and library.
• Provide assistance and backup support for other technical staff members, when necessary.
• Ensure all application related activities comply with the Hallmark and Crayola IS Policies, Procedures, Standards, and Best Practices.
• Manages the evaluation of vendor products for hardware and software and recommends purchases and acquisitions consistent with the company's objectives.
• Manages and coordinates departmental resources to assure effective implementation and support of approved services and projects.
• Establishes processes to identify, track, escalate, resolve and report customer production problems
• Analyzes the technical performance and reliability of products, systems, and services against industry standards to ensure customer satisfaction. Responsible for developing and implementing technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults.

In accordance with the NIST CSF and Hallmark Standards, ensure adherence to policies and processes to remain in compliance for maintenance, security continuous monitoring and recovery areas including Asset Management, Change Management, Incident Management, Problem Management, Vulnerability & Patch Management, Data Security, Disaster Recovery and Business Continuity.

JOB SPECIFICATIONS:

• Experience / Education

• 
  
  
  
  • 4 yr. BS Degree in Computer Science, Info Systems, or related field with 6 + yrs. of job related Experience and job related Certifications
    
    
    
    • or
    
    
    
    
  • 2 yr. AA Degree in Computer Science, Info Systems, with 9 + yrs. or job related experience and required job related Certifications
    
    
    
    • or
    
    
    
    
  • High School graduate with 12 + yrs. job related Experience with job related Certifications
  
  
  
  
• 5 - 10 years' experience managing a technical team.
• Familiar with a variety of the IS field's best practices, concepts, and procedures.
• Problem analysis and problem resolution skills.
• Excellent interpersonal and communication skills (oral, verbal, and presentation).
• Knowledge of infrastructure systems and their application to manufacturing environment.
• Ability to respond to issues on 24-7 basis.
• Some travel required.

PHYSICAL CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

WHY CRAYOLA?

• Kid Inspired Culture
• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Annual Bonus Potential for all Full-Time Employees
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services - automotive, electronics, fitness, travel and entertainment

Green is our favorite color! Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola's creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability

Crayola is committed to providing competitive market compensation. Our pay ranges are established using reliable market data and consider factors such as job responsibilities, industry benchmarks, and geographic location.

Individual starting pay is determined by a candidate's skills, experience and qualifications. This role is eligible to participate in an annual incentive plan as per plan guidelines. For a full list of Crayola benefits, please visit https://www.crayola.com/company/employee-benefits.

No phone calls please.

Search Firm Representatives - Please Read Carefully:
Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means.

Search firms are essential to the recruitment and staffing efforts at Crayola LLC, and we value the partnerships we have built with our vendors. For this reason, Crayola LLC has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by Human Resources at Crayola LLC in place for the specific position in order for a fee to be paid for any candidate referrals.