Principal Solution Consultant

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Shape how large enterprises adopt AI-powered experience orchestration to transform customer and employee outcomes at scale. This role directly influences how organizations evaluate, design, and implement modern CX platforms, driving measurable improvements in satisfaction, efficiency, and long-term digital strategy. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, enabling organizations to deliver meaningful, connected experiences. You will partner with executives, architects, and technical teams to translate complex business challenges into high-impact solutions using Genesys Cloud. This position offers visibility across enterprise transformation initiatives and the opportunity to expand influence in platform strategy, AI adoption, and cross-functional leadership.

Key Responsibilities:

• Lead discovery sessions, business value workshops, and stakeholder engagements to identify challenges and define measurable business outcomes
• Drive AI adoption by leading proof-of-concept initiatives, workshops, and trials that demonstrate tangible value and accelerate customer decision-making
• Design and deliver tailored solution demonstrations that align with customer objectives and showcase business transformation and operational efficiency
• Act as a trusted advisor to executives and technical stakeholders, influencing platform strategy and aligning solutions to long-term business goals
• Support enterprise sales cycles in partnership with Account Executives, contributing to deal strategy, differentiation, and customer engagement
• Translate complex technical capabilities into clear, compelling narratives that resonate with both business and technical audiences
• Maintain deep expertise in Genesys Cloud, AI technologies, and cloud architecture to guide customers through modern CX transformation
• Collaborate cross-functionally with Sales, Product Management, Professional Services, Customer Success, and Partners to solve complex challenges
• Ensure accurate documentation of customer engagements, discoveries, and opportunities within CRM systems to support forecasting and account planning

Required Qualifications:

• Strong passion for technology, innovation, and solving complex enterprise challenges
• Proven ability to engage and influence both technical practitioners and executive stakeholders through presentations and workshops
• Experience facilitating discovery sessions, design thinking workshops, or customer strategy engagements
• Familiarity with AI, automation, conversational technologies, or customer experience platforms
• Strong understanding of enterprise IT concepts, including cloud technologies, networking, security, databases, and software architecture
• Ability to manage multiple priorities effectively in a fast-paced, cross-functional environment
• Strong analytical and problem-solving skills with the ability to develop creative, customer-centric solutions
• Experience maintaining accurate CRM records, opportunity tracking, and customer engagement documentation
• Must be based in the Central United States region

Preferred Qualifications:

• Experience supporting enterprise sales cycles in a pre-sales or consulting capacity
• Background in customer experience platforms or cloud-based SaaS solutions
• Familiarity with Genesys Cloud or similar CX technologies
• Experience working with large enterprise customers on digital transformation initiatives

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.