Engineering Program Manager

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Manages the development and implementation process of a company's products and services. This includes overseeing customer deployment and managing cross-functional programs focused on the delivery of a product or system from concept to release. The role involves cross-domain management, ensuring seamless integration and execution across various technical areas. A key aspect of this position is to work closely with Product Management, Technical Marketing, Sales, Developers, and CX to align on business needs and deliver value to customers.

Develops, defines, and executes deployments plans, schedules, and deliverables. Monitors the customer deployment from initiation through delivery, including planning and directing schedules, and monitoring budget/spending. Organizes cross-functional activities, ensuring the completion of the deployment, i.e., product on schedule. The role typically requires a technical background to complete its overall customer management responsibility.

What You'll Do:

Lead High-Impact Strategic Deployments: Own and drive large-scale, complex, and high-risk programs and customer deployments, managing intricate interdependencies across functions and delivering significant value to our customers and partners. You'll be instrumental in bringing new products to life for key clients.

Lead Cross-Functional Success and Drive Critical Outcomes: Take decisive ownership of achieving the right outcomes. You will spearhead high-impact collaborations across diverse engineering teams to expertly navigate and resolve complex cross-PIN dependencies, ensuring the seamless and successful delivery of features that are paramount to our strategic customers.

Shape Cross-Functional Customer Strategies: Collaborate directly with Engineering and Product Management leaders to orchestrate and execute strategic customer deployments that span across Business Units, ensuring seamless integration and success.

Build World-Class Customer Enablement Resources: Design, develop, and manage critical customer support processes, internal knowledge bases, and essential production documentation. You'll also create insightful reports and dashboards that empower our enterprise clients.

Cultivate Strategic Partnerships: Forge and nurture strong, collaborative, cross-functional relationships, proactively gathering insights, aligning diverse teams on business needs, and driving the delivery of exceptional value.

Drive Key Account Initiatives: Lead the program management of pivotal strategic initiatives directly with account teams, ensuring successful execution and alignment with customer objectives.

Own Critical Client Engagement Cadence: Take charge of managing essential quarterly account reviews and executive Pulse Surveys, translating feedback into actionable improvements.

Orchestrate Customer Success Engagements: Strategically plan and execute customer workshops and visits with account teams, defining agendas, preparing comprehensive briefs, and ensuring design reviews and feature requirements precisely meet customer expectations. You'll track progress, facilitate demos, and partner closely with Solution Product Management to refine and maintain customer-specific requirements.

Escalations and Drive Resolution: Effectively handle critical escalations and prioritized responses, providing end-to-end visibility and comprehensive reporting to internal and external stakeholders.

Govern Customer-Centric Development: Meticulously track and coordinate feature development, solutions testing, and deployment progress specifically tailored to meet critical customer requirements, ensuring timely and successful delivery.

Champion Strategic Client Delivery at the Highest Levels: Directly influence critical product decisions by presenting and advocating for the "Large Customer Delivery" perspective in pivotal release gate discussions, including Architecture Committee (AC) and Executive Commit (EC) meetings. Your insights will shape the direction of our product roadmap for key clients.

Ensure Foundational Client Alignment and Mitigate Risk: Partner proactively with account teams to guarantee definitive customer sign-off on all requirements before feature delivery commitments are made. You'll be the guardian of project integrity, ensuring we build precisely what our clients need and setting the stage for success.

Minimum Qualification: Typically: Bachelor's + 12 years of related experience, or Master's + 10 years of related experience. Excellent communications skills, C-Suit relationship management - This job is all about Accelerating top opportunities in engineering, removing roadblocks, and work through uncertainties. Willing to work a flex schedule to support customers is Asia.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.