Operations Manager / Service Center Manager

• Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
• Maintains excellent communication with external and internal customers
• Analyzes revenue statistics
• Identifies sales opportunities and develops customer solutions
• Keeps fully informed of competitor developments
• Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
• Develops sales/marketing action plans to maximize territory revenue
• Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
• Understands and complies with Dayton Freight's safety practices including DOT, EPA, ICC and OSHA rules and regulations
• Evaluates all freight claims
• Ensures that Service Center premises are protected and maintained
• Facilitates informational meetings with Service Center team members
• Effectively handles special assignments as directed

• Knowledge of the LTL/ Transportation Industry
• Managed Drivers and Dock Workers
• Managed a Sales staff
• Has been responsible for developing and following a budget

Operations Manager/Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate's objectives.