Department Assistant

SUMMARY:

Provide administrative and secretarial support primarily for assigned managers at The Autism Project (TAP). Provide secretarial support for other directors and managers as assigned.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Serve as front desk receptionist, greeting all clients and visitors in a professional, compassionate manner

Provide primary administrative and secretarial support to assigned managers and support additional directors and managers as needed

Serve as a central administrative resource with knowledge of internal departments, affiliates, and external organizations

Schedule appointments and place reminder calls for multiple providers

Maintain front desk schedules and complete daily preparation activities

Register new clients by gathering required documentation and electronically opening cases at admission

Collect and update required client information (demographics, income verification, voter registration, current care registration, etc.)

Verify insurance benefits with Medicaid and third-party payers and enter information into the electronic system (CMHC) and FAMCare

Monitor and maintain accurate electronic client records, including current care numbers

Manage data input and payment tracking for all member applications (Groups, Unity, Camp)

Collect co-pays, record payment information, and enter electronic cash receipts

Support reimbursement and billing accuracy through accurate data entry and documentation

Process reports related to specific client and operational data

Submit all Work Orders and IT requisitions for the building

Respond to routine and nonroutine inquiries regarding programs independently, following established policies and procedures

Manage purchasing, organization, and inventory of office and program supplies; prepare requisitions for approval

Sort, open, prioritize, and distribute incoming mail and packages; prepare correspondence and obtain supporting documentation as needed

Act as liaison for conference room scheduling and managing room reservations

Post and maintain required information, posters, and licenses on the Brown University Health intranet in coordination with Compliance

Utilize PC systems, WorkDay, EPIC, FAMCare, and Microsoft Office applications accurately and efficiently

Demonstrate Brown University Health values-Compassion, Accountability, Respect, and Excellence-in all interactions

Model core Success Factors by instilling trust, valuing differences, maintaining patient and community focus, and collaborating effectively

Perform other administrative and clerical duties as assigned

Collaborate with team members to support patients, providers, and community needs

Demonstrates ability to utilize PC, Peoplesoft and Microsoft Office software accurately and efficiently.

Performs other duties as assigned.

EDUCATION:

Associate degree or 2-3 years of relevant experience

Bilingual preferred

SUPERVISORY RESPONSIBILITY:

None

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

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Driving Required: