Unified Communications (UC) Engineer

Tyto Athene is looking for a Unified Communications (UC) Engineer to support a critical initiative to support our Federal customer's migration from a legacy telephony systems to Microsoft Teams. This position handles the planning, deployment, configuration, maintenance, and troubleshooting of the Microsoft Teams Phone System, ensuring seamless communication and collaboration.

Responsibilities:

Planning and supporting deployment of Microsoft Teams-based UC solutions.
• Setting up and managing call queues, auto attendants, and other telephony features
• Configuring and supporting MS Teams for different devices, including desktop phones, especially Poly CCX models. This includes setting up phone Configuration Profiles, Common Area Phones, Zero touch login.
• Diagnosing and resolving issues related to MS Teams including call quality problems, call routing issues, and device connectivity problems.
• Providing technical support to end-users and IT staff on MS Teams usage and troubleshooting.
• Engineering support during deployment.
• Troubleshooting issues, including diagnosing SIP reaces and call ladders.
• Other Duties as Assigned

Required:

• Strong understanding of VoIP telecommunications environments
• Strong understanding of Microsoft Teams-based solutions, including Direct Routing, PSTN connectivity, and call queues.
• Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services.
• Experience troubleshooting Teams and telecommunications solutions.
• Architecture and technical support documentation skills
• Good communication skills
• BS or equivalent experience with telecommunications services.
• At least (3) years of experience administering Microsoft Teams.

Primary Product Knowledge:

• Microsoft Admin Center, Entra, Intune, Teams Admin Center, PowerShell.

Clearance:

• Public Trust (Suitability)

Location:

• Must be willing to work at customer site in Baltimore, MD

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $160,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.