Senior Product Designer, Agentforce for Service

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Senior Product Designer, you will own end-to-end design workstreams for Agentforce for Service, defining and communicating design strategies that align with Salesforce's broader business objectives and the evolving needs of our global customers. You are a seasoned designer who thrives on turning ambiguity into clarity and complex challenges into elegant, scalable solutions. With deep empathy for the user, you act as a relentless advocate for their needs, ensuring every workflow we ship is as intuitive as it is impactful. You aren't just designing tools; you are unwavering in your desire to deliver the best experiences at the frontier of AI.

Responsibilities

• Vision & Strategy: Partner to define design strategies for Agentforce. You will translate requirements into flows, artifacts, and prototypes that deliver intuitive, user-centered solutions.

• Craft & Excellence: Drive a culture of craft, bringing consumer-grade design and high-fidelity execution to enterprise workflows. You will relentlessly simplify complex systems, leveraging modern design patterns and emerging technologies to set a new global benchmark for UX quality.

• Systemic Leadership: Uphold and evolve design standards by aligning to Design system patterns, while identifying opportunities to improve UI, motion, consistency, scalability, or reuse across the Salesforce portfolio.

• Research Synthesis: Partner to develop and synthesize insights and user feedback into artifacts like experience maps, workflows, or journey narratives that inform product direction and clarify user experience on a rapid iterative loop.

• Cross-Functional Partnership: Act as a strategic peer to Product and Engineering partners to influence direction. Collaborate confidently to shape design scope, aligning on goals that balance user needs, technical constraints, and business priorities.

• Operational Discipline: Drive clarity and execution within your workstreams, ensuring high-velocity delivery without sacrificing craft. You will raise the bar through peer mentorship, design critique, and consistent improvement.

• Executive Influence: Present complex design visions to key stakeholders, delivering audience-aware communications that translate design decisions into clear user and business impact.

Experience / Skills Required

• 7-10+ years of experience designing and delivering products in cross-functional teams from start to finish.

• Deep understanding of AI and AI tools and their applications in workflow; a passion for staying up-to-date with the latest industry developments.

• Mastery of user-centered design methods and best practices-you are always looking to improve on your process through research and usability testing.

• The ability to thrive in a fast-paced environment while leading process improvement efforts and dealing with ambiguity.

• Power to influence others and build consensus, driving team-level alignment and planning.

• Experience working in design systems and a deep appreciation for simple solutions to complex problems.

• Expert knowledge of design tools such as Figma, Figmamake, and Cursor.

• BA/BS or MA/MS in a design-related field, or equivalent experience.

Bonus:

• Experience with CRM or enterprise software.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.