The mission of the Office of Clinical Research (OCR) Center for Clinical Investigation (CCI) is to strengthen the culture for clinical research at the Brigham and Women's Hospital and across Mass General Brigham, by building services helpful to clinical investigators and facilitating the success of individual investigators.
Working very independently and under very general supervision from a manager, provides support to clinical research studies. May be responsible for the following activities: making independent judgment of study related visits on the outpatient floors, advising study teams of the implementation of the research visits, scheduling potential participants for clinical trials, maintaining and updating data generated by the study, and overseeing the work of more entry level staff.
Under supervision of the CCI Outpatient Manager, the Research Program Coordinator is responsible for overseeing the scheduling, tracking, and collection of data for research subjects in the CCI outpatient units, maintaining unit readiness for visits, optimizing CCI resources in support of visits, and assisting as needed on special CCI projects.
Principal Duties And Responsibilities
- Greet outpatient research subjects at CCI locations, check subjects in and out, notify investigators/study that subjects have arrived, and facilitate visit to ensure quality and a positive experience.
- Collect subject information at the time of check in and update subject record.
- Prepare patients for their visit, examination, procedure, and/or treatment in accordance with established procedures. As instructed, document the reason for the visit based on information received from the patient. Use recognized and accurate medical terminology and abbreviations in all documentation.
- Understand, respect and demonstrate patient confidentiality in all endeavors. Understand the legal ramifications of violating any component of patient confidentiality. Understand and demonstrate the protocol and related procedures for the release of patient information.
- Maintain outpatient rooms and ensure that necessary supplies/linens are available for all research studies.
- Assist in monitoring relevant expiration dates and established maintenance schedules.
- Assist in maintaining medical supply inventories, including monitoring relevant expiration dates.
- Order all administrative and processing supplies for the outpatient units. Track all supplies and ensure stocking is adequate and consistent.
- Perform receptionist, clerical and other functions as needed to support the efficient operation of the practice, unless such duties are specifically prohibited or by any relevant statue or regulation or unless such duties require other certification or training which has not been achieved.
- All other projects and assists with other administrative and research operational duties on an as needed basis, in a manner consistent with BWH etiquette.
- In conjunction with the CCI Administrators, continuously assess and improve the efficiency of systems and processes.
- Maintain a current knowledge of Federal (HIPPA, GCP, FDA, etc) State, and Hospital Laws, Regulations, and guidelines governing human subject research: attends educational and professional seminars.
- Assure Compliance with BWH/MGB, JCAHO, NCRR, OSHA, DPH, and state and federal regulations.
- Assist in the compilation and preparation of data as requested from internal and external constituents.
- Verify check in and out times.
- Support census activities.
- As assigned, assist in the creation of monthly reports of usage at the CCI's Inpatient and Outpatients Units.
- Work with CCI groups to complete all reporting requirements related to the Harvard Clinical and Translational Science Center.
- Backup to receive outpatient research scheduling requests via e-mail and schedule subjects appropriately, based on the availability of rooms at the CCI Research Outpatient Centers
- Assist inpatient scheduling activities including monitoring requests via e-mail; tracking progress and assisting CCI Nurse Manager or inpatient unit coordinator to facilitate the process.
- Provide scheduling support to the Tower 9AB Research Unit Coordinator, as needed.
- Communicate with study teams and CCI administration regarding scheduling discrepancies and issues.
- Respond to all visit requests within 24 hours
- Undertake special projects assigned.
Education
High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Administrative or program support experience. 0-1 year required Relevant experience in academic health center is preferred
Knowledge of and experience with research related activities preferred. Knowledge and Skills - Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
- Basic financial/accounting skills.
- Strong oral and written communication skills.
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Brigham and Women's Hospital
$19.81 - $28.30
May 28, 2026