Service Advisor

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY

Customer Service Representative/Service Advisor -- work from home.

Inbound Call Center - $19.00/hour.

You will have a steady Monday through Friday 40 hour per week schedule (8 hours per day) based off business needs between the hours below:

• 8:00 am and 8:00 pm ET
• 7:00 am and 7:00 pm CT, or
• 6:00 am and 6:00 pm MT.

Twice per year, employees participate in a shift bidding process and are able to select from available shifts based off performance and business needs.

Earn $19.00 per hour and have the opportunity to receive additional bonuses based on performance.

We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoring.

We also have advancement and growth opportunities available to employees.

DUTIES

1. Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly.
2. Respond to inquiries received through the online customer service tools for internal employees, clients and providers with an exceptional customer service experience. Inquiries received will only be for portal cases and the dedicated level two representatives will handle account creation cases, all other cases.
3. Provide customer satisfaction to both internal and external customers.
4. Meet or exceed established standards on a consistent basis for quality, customer service, productivity and service level per department guidelines.
5. Promote and maintain a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors.
6. Identify trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns.
7. Collaborate, coordinate, and communicate across disciplines and departments.
8. Ensure compliance with HIPAA regulations and requirements.
9. Demonstrate Company's Core Competencies and values held within.
10. Please note due to the exposure of PHI sensitive data, this role is considered to be a High Risk Role.
11. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE

Performs role under direct supervision while following established procedures and department guidelines. Interacts regularly with providers, clients and internal departments to resolve inquiries and ensure customer satisfaction. Must maintain productivity, quality and attendance expectations while working independently in a remote environment.

COMPENSATION

The hourly rate for this position is $19.00 per hour. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.