ITS Help Desk Student Analyst

Responsibilities and Duties:

Provide front line technical support through phone, email, and online chat using the Help Desk ticketing system to effectively track customer requests and problems.

Stay current on all relevant operating systems, applications, technologies and ITS services.

Participate in ongoing projects such as testing and providing feedback for new services, improvement of processes, and procedures within the Help Desk.

Requirements:

A great customer service attitude.

Troubleshooting skills and the ability to identify root causes.

Experience using computer operating systems such as Microsoft Windows and Mac OS.

Experience using desktop applications such as Microsoft Office.

Experience using e-mail systems and software.

Strong written and verbal communication.

Strong interpersonal skills.

Technical curiosity and a desire and willingness to learn new technologies.

10 to 20 hours a week of work availability

*Criminal background check will be required for employment

Rate of Pay: $12/hr