Senior Technical Analyst

Overview

Con Edison is seeking a highly skilled and experienced Senior Systems Analyst to provide critical support for the technical architecture of our Work and Asset Management Solution. The ideal candidate will possess deep expertise in enterprise systems, technical architecture, and business analysis, ensuring that our solution is robust, scalable, and closely aligned with organizational goals. This role is pivotal in bridging business requirements with technical implementation, fostering continuous improvement and innovation. The Senior Systems Analyst will lead internal IT teams, collaborate with cross-functional groups, engage vendors and key stakeholders, and monitor and manage project activities throughout the project life cycle. This individual will also be responsible for ongoing enhancement and technical support of the existing IT application portfolio within Business Systems Delivery, as well as handling routine IT administrative tasks, problem solving, and issue resolution.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Responsibilities

• Develop and maintain architecture diagrams, technical documentation, and process workflows
• Ensure compliance with security, data governance, and regulatory requirements within solution architecture
• Facilitate workshops, technical reviews, and stakeholder meetings to gather requirements and validate solutions
• Monitor system performance and recommend enhancements for reliability, efficiency, and scalability
• Lead significant project tasks, identifying business opportunities related to strategic objectives
• Assist in planning, road mapping, and analyzing technology components for vendor support and cybersecurity compliance
• Maintain and support applications, including monitoring product license compliance and developing in-house/vendor applications
• Report critical issues, troubleshoot client problems, and collaborate with cross-functional teams and vendors
• Conduct incident triage, remediation, root cause analysis, and recommend preventive actions
• Strengthen business relationships and communications, lead discussions, and proactively raise issues
• Availability to provide occasional rotating on-call support 24X7
• Availability to perform scheduled application changes after hours
• Perform other related and assignments as required

Qualifications

• Master's Degree and a minimum of 2 years relevant full time work experience or
• Bachelor's Degree and a minimum of 3 years relevant full time work experience or
• Associate's Degree and a minimum of 5 years relevant full time work experience or
• High School Diploma/GED and a minimum of 7 years relevant full time work experience

• Bachelor's Degree in Information Technology, Computer Science, Math or Engineering and a minimum of 5 years relevant full time work experience

• A minimum of 2 years of business or technical analysis experience supporting enterprise solutions, especially in work and asset management, preferred
• Demonstrated ability to design or build AI/GenAI agents (e.g., Copilot, Azure AI, or similar platforms) to automate workflows or support decision-making, preferred
• Demonstrated expertise in technical architecture design, system integration, and process modeling, required
• Experience working within Agile, Scrum, or other collaborative project frameworks, required
• Ability to drive operational excellence, support compliance requirements, and enable effective work management through system and process improvements, required
• Proven ability to communicate effectively, manage time efficiently, and maintain a high level of organization in a complex environment, required
• Demonstrate a high energy level, understand the vital importance of commitment to excellence, and possess a high regard for the companys values, required

• Demonstrated analytical skills
• Demonstrated problem solving skills
• Strong written and verbal communication skills
• Well organized, detail oriented and flexible to handle multiple assignments
• Possesses flexibility to work in a fast paced, dynamic environment
• Excellent collaboration and team building skills

• Driver's License Required

• Ability to push, pull, and lift up to 40 pounds
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.