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Medical Customer Service Specialist (MCSS)

Florida Health Care Plans
United States, Florida, Palm Bay
5151 Babcock Street Northeast (Show on map)
Apr 30, 2026
Medical Customer Service Specialist (MCSS) Practice Management - Primary Care Part-time 1st shift Tuesday-Friday 8am-5pm POSITION SUMMARY: The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients/visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end of day closing tasks, and tasking using Electronic Health Records (E.H.R.). QUALIFICATIONS: Education, skills and experience: * High school diploma or equivalent * Previous medical office experience preferred * Ability to demonstrate excellent customer service * Experience with computers and the ability to learn, navigate and function in various computer applications * Strong, clear, English telephone and oral communication skills * Ability to multi-task successfully and efficiently * Ability to maintain confidentiality and to comply with HIPAA guidelines * Minimum typing speed of 30 wpm required