New

Network Operations Center (NOC) Technician I

Spectraforce Technologies
United States, Texas, Allen
Apr 14, 2026
Job Title: Network Operations Center (NOC) Technician I Location: Allen, TX 75002 (Hybrid, 2 days on site per week) Duration: 3 Months Contract to hire Work Schedule: Swing Shift Wednesday-Saturday 2:00 PM - 12:30 AM (Central Time) Department Function: The Network and Security Operations (NSOC) team handles 24/7 incident response for 911 emergency call handling solutions deployed within the public safety sector. Typical solutions under support include NextGen 911 call routing installations for Public Safety Answering Points (PSAP's), network Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls). General Responsibilities Execute high availability incident response for remote hosted and Cloud?enabled customer operations. ServiceNow Incident Management, Change Management, and Problem Management Remote network surveillance and event response Triage and resolution of service impacting incidents within SLA's Participation in complex troubleshooting with next tier SME's Customer facing technical support delivered via telephone, email, and web portal Stakeholder communication during service?impacting events Vendor ticket management Basic Requirements Minimum of a High School Diploma Must be able to work a 10 hour shift Qualifications Working knowledge of IP networking and interoperability standards 1+ years of experience troubleshooting IP network connectivity Working knowledge of networking protocols such as VPN, BGP, MPL, SSIP 1+ years of experience troubleshooting service and hardware errors generated by: Routers Switches Terminal devices Servers Endpoints Preferred Skills Network Operations or Telecommunications industry experience Cisco CCST or CCNA certification (plus) ITIL Certification AWS Cloud surveillance