Title: Branch Supervisor
Department: Retail
Reports To: Branch Sales Manager III
Job Grade: 10
FLSA: Non-Exempt Last Modified: March 3, 2026
It's a Job ... Only Better!
At UKFCU, we're more than a Credit Union - we're a community, and we've been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we're dedicated to making a real difference in the lives of our members and employees alike. If you're looking for a workplace where you can grow, make an impact, and have fun while helping others, UKFCU is the place for you!
Why This Role Matters
The Branch Supervisor plays a vital leadership role in supporting the daily operations of the branch while delivering exceptional member service. This position leads by example-balancing hands-on member transactions with operational oversight, team guidance, and sales support. By ensuring compliance, operational excellence, and strong team performance, the Branch Supervisor helps drive branch success and member satisfaction.
What You'll Do
Member Service & Sales Support
- Provide exceptional service by processing financial transactions including deposits, withdrawals, payments, check cashing, and other account services accurately and efficiently.
- Identify member needs and recommend appropriate Credit Union products and services to support financial wellness.
- Serve as a resource for escalated member concerns and resolve issues within authority, referring complex matters to management as needed.
- Maintain up-to-date knowledge of products, services, promotions, and consumer trends.
Operational Oversight
- Reconcile and balance cash drawers and vault operations; oversee cash handling procedures and ensure accuracy in daily balancing.
- Monitor daily branch activities to ensure compliance with internal policies, procedures, and regulatory requirements.
- Assist in maintaining accurate member records and proper documentation within systems and physical files.
- Support internal audits and compliance reviews by addressing and correcting operational exceptions.
Team Leadership & Development
- Support the Branch Manager in hiring, training, scheduling, and coaching branch staff
- Provide day-to-day guidance to team members, reinforcing service standards and operational expectations.
- Identify performance concerns and recommend corrective or developmental actions.
- Foster a positive, collaborative work environment that encourages accountability and teamwork.
Lending & Decision Support
- Gather member information, complete applications, and support consumer lending processes in coordination with credit operations.
- Communicate lending decisions to members, explaining terms clearly and professionally
- Ensure loan documentation and adverse action requirements are completed accurately and timely.
Performance & Continuous Improvement
- Assist in identifying opportunities to improve branch efficiency, workflows, and service delivery.
- Participate in sales development initiatives and contribute to achieving individual and branch goals.
- Support achievement of branch performance metrics related to service, growth, and operational effectiveness.
Who You Are Experience & Education
- Three to five years of similar or related experience in retail banking, financial services, or branch operations.
- High school diploma or GED required
Skills & Strengths
- Strong cash handling and operational knowledge.
- Ability to motivate and positively influence others
- Excellent verbal and written communication skills.
- Sound understanding of financial products, consumer lending, and regulatory requirements.
- Ability to analyze problems, exercise sound judgment, and make informed decisions.
Key Traits
- Detail-oriented with strong organizational skills.
- Professional, diplomatic, and trustworthy in handling confidential information.
- Comfortable working independently while supporting team success.
- Committed to delivering exceptional member experiences.
* What's in It for You?
- Competitive salary and industry-leading benefits.
- Opportunities for professional growth and leadership development.
- A chance to make a lasting impact on our members and the organization's future.
Legalese Equal Opportunity Employer
UKFCU is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. At-Will Employment
Employment with UKFCU is deemed "at-will," which means that either you or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by law. Physical and Cognitive Demands
This role requires a blend of physical activity and mental focus to effectively perform its essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Key physical activities include sitting, standing, walking, and occasional lifting (up to 25 pounds). You'll also use your hands for various tasks, reach with your arms, and engage in conversations. Vision requirements include the ability to focus, perceive depth, and distinguish colors. Cognitive abilities essential for this role include judgment, auditory perception, memory, reasoning, and occasional persuasion. Work Environment
You'll primarily work indoors in a comfortable, climate-controlled office setting. The noise level is typically moderate, ensuring a focused yet dynamic work environment. Reasonable accommodations will be provided as needed to support an inclusive workplace. This job description provides a general overview of the responsibilities and expectations for this role. It is not a comprehensive list of tasks, and employees may be asked to take on additional duties to support team success. |
University of Kentucky Federal Credit Union
$32.04 - $34.09 Hourly
Apr 14, 2026