Credit Manager

Job Summary:

The Credit Manager is responsible for managing the company's credit risk and collections processes to ensure timely payment, healthy cash flow, and minimized baddebt exposure. This role oversees customer credit evaluation, accounts receivable collections, dispute resolution, and related policies, while partnering closely with Sales, Finance, and Customer Service to support business growth

Reporting to: VP, FP&A and Investor Relations
Location: Nashville, TN (hybrid) or Johnson City, TN (onsite)

Responsibilities/Essential Duties:

• Implement and review the company's credit and collection policies and procedures.
• Manage and oversee the collection of outstanding debts from clients and customers.
• Communicate with customers regarding their accounts and any overdue payments.
• Manage the end-to-end collections process to ensure timely payment of outstanding invoices.
• Develop and execute collection strategies to reduce delinquency and improve Days Sales Outstanding (DSO).
• Oversee escalations for past-due accounts, including payment plans, account holds, and referrals to external collection agencies or legal counsel, as needed.
• Resolve billing issues, disputes, and short-payments in coordination with internal teams.
• Resolve customer queries and disputes related to invoices.
• Prepare regular reports for leadership on credit exposure, overdue accounts, and collection.
• Negotiate repayment plans with customers when necessary.
• Ensure compliance with local, state, and federal laws regarding collections and credit practices.
• Continuously improve credit and collections processes, tools, and controls.
• Implement best practices and automation to enhance efficiency and scalability.
• Lead, mentor, and develop credit and collections team.
• Other job duties as assigned.

Basic Qualifications:

• Bachelor's degree & 5+ years' directly related experience.

Preferred Qualifications:

• Bachelor's degree in Finance, Accounting, Business, and/or related field.
• 5+ years' experience in credit, collections, or accounts receivable, with at least 2+ years in a supervisory or managerial role.
• Strong understanding of credit analysis, collections strategies, and AR processes.
• Proven ability to reduce delinquency and improve cash flow.
• Excellent communication, negotiation, and conflict-resolution skills.
• High attention to detail and strong analytical skills.

Company Summary:

Crown is a proud member of the Revance Portfolio of skincare offerings. Revance is a fast-growing global aesthetics and skincare company focused on providing innovative aesthetics and market-leading skincare offerings throughout every stage of life. With a differentiated portfolio of products spanning 60 countries, Revance meets the evolving needs of patients and consumers worldwide through continued innovation and commercialization of new products and treatments.

What Revance invests in you:

• Competitive Compensation including base salary and annual performance bonus.
• Flexible PTO, holidays, and parental leave.
• Generous healthcare benefits, HSA match, 401k match, employer paid life and disability insurance, pet insurance, wellness discounts and much more!

This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a "qualified individual with a disability" in all aspects of the employment relationship. A "qualified individual with a disability" is "an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job."

Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.