Organizational Improvement Analyst

Who We Are:
ThinkTek LLC is a fast-growing Certified SBA 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB) company. We specialize in providing management and technology consulting services to support the business and technology modernization efforts of the Federal Government. ThinkTek was formed with the specific purpose of providing its clients a tailored solution around Program & Project Management, Strategic Planning, and IT Operations.

ThinkTek is seeking a highly motivated Organizational Improvement Analyst to focus on analyzing and improving the success of AT transformation and its programs to help ensure its alignment with our client's operational needs, as well as supporting the planning and management of the resulting organizational transformation. This role requires strong skills in process analysis, performance measurement, and change management to ensure the successful adoption of new processes, governance models, and best practices.

Process Analysis and Mapping: Evaluate and create 'as-is' process maps for the entire capability delivery lifecycle, including requirements gathering, development, and operational phases, to identify key pain points.

Process Improvement: Develop specific, actionable recommendations and a prioritized roadmap for optimizing AT and its support functions.

Performance Measurement: Define, refine, and help implement performance metrics, including Objective Key Results (OKRs) and Key Performance Indicators (KPIs), to track efficiency and success.

Change Management and Communications: Develop a comprehensive change management strategy to build stakeholder buy-in, manage resistance, and minimize operational disruption. Create a communications plan to keep all stakeholders informed.

Transformation Planning: Develop detailed project charters for transformation initiatives, outlining high-level schedules, potential risks, and KPIs. Create a phased implementation plan for rolling out new processes.

Facilitation and Training: Facilitate workshops and training sessions with the client's workforce to embed new governance models and leading practices.

Skills & Competencies:

• Ability to evaluate and document complex business processes, including development of "as-is" and "to-be" process maps, identifying inefficiencies and improvement opportunities across the lifecycle.
• Experience developing actionable recommendations and prioritized improvement roadmaps to enhance operational efficiency, governance, and service delivery.
• Ability to define, refine, and implement KPIs, OKRs, and performance metrics to track program effectiveness, efficiency, and transformation outcomes.
• Familiarity with structured change management approaches (e.g., ADKAR or similar frameworks) to support adoption of new processes, governance models, and ways of working.
• Ability to engage stakeholders, build consensus, and develop targeted communication strategies that drive awareness, buy-in, and adoption.
• Ability to facilitate workshops, working sessions, and training engagements to gather requirements, validate solutions, and embed new processes and practices.
• Strong ability to synthesize complex information, identify root causes, and deliver structured, data-driven recommendations in a fast-paced environment.
• Strong analytical, communication, and problem-solving skills.

• Minimum Active Secret Clearance

• Education: Bachelor's degree in Business, Organizational Development, Management, Information Technology, Systems Engineering, or a related field
• Experience: 3+ years of experience supporting process improvement, organizational transformation, program management, or federal consulting engagements

Desired:

• Experience supporting organizational transformation or process improvement initiatives within federal agencies or large, complex organizations
• Familiarity with federal operating environments, including governance models, program management structures, or mission support functions (e.g., case management or workflow-driven processes)
• Certifications or training in relevant disciplines, such as PMP, CAPM, Lean Six Sigma, SAFe, Certified Scrum Master (CSM), or Prosci Change Management
• Experience facilitating workshops, stakeholder engagements, or training sessions to support adoption of new processes, tools, or governance frameworks

ThinkTek LLC is proud to be an Equal Opportunity Employer (EOE), making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. ThinkTek offers medical, dental, and vision insurance to all full-time employees; PTO and a variety of other paid leave options are also available. You can read more about ThinkTek benefits at https://www.thinktekllc.com/careers/.