Assistant Director of Academic Systems

Information Technology and Computing Services ( ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

Information Technology and Computing Services ( ITCS) at East Carolina University supports enterprise-wide computing and technology services. The primary purpose of this team is to maintain and optimize enterprise systems that elevate and enrich the learner experience.

INTERNAL POSTING: Open only to applicants currently employed by East Carolina University.

The Assistant Director of Academic Systems provides leadership, strategic oversight, and operational management of the university's student administrative technology ecosystem. This includes systems that support student information, admissions, advising, registration, learner operations, financial aid, and other core academic administrative functions. Leading a team of analysts and technical staff, the Assistant Director partners with campus stakeholders to ensure these systems are reliable, secure, optimized, and aligned with institutional goals for student success and operational excellence.

Leadership & Team Management
* Lead, supervise, and mentor a team of functional and technical staff responsible for academic systems.
* Develop team goals, set priorities, and ensure high-quality delivery of system support and enhancements.
* Promote a culture of collaboration, continuous improvement, and excellent customer service.
* Coordinate and oversee daily team operations by delegating tasks strategically, allocating resources effectively, supporting efficient workflow execution, and ensuring timely completion of responsibilities and projects.
* Develop staff skills through coaching, training, and professional development opportunities

Academic Systems Oversight
* Provide oversight for the implementation, maintenance, and optimization of core student administrative systems, including the Student Information System ( SIS), admissions systems, advising tools, registrar systems, and learner operations platforms.
* Ensure system integrity, data accuracy, and compliance with institutional policies, UNC System policies, and regulatory requirements (e.g., FERPA).
* Oversee configuration, upgrades, integrations, and testing for academic systems.

Stakeholder Engagement & Collaboration
* Serve as a primary point of contact for campus stakeholders including Enrollment Management, Registrar, Advising, Admissions, Financial Aid, and Academic Affairs.
* Collaborate with functional owners to understand business processes, gather requirements, and identify opportunities for process improvements and system enhancements within Academic Systems.
* Facilitate communication and coordination between technical teams, functional users, and vendors.

Operational Excellence & Support
* Ensure reliable system performance, monitoring, and issue resolution.
* Oversee the development of end-user documentation, training, and support materials.
* Support data governance and reporting needs in partnership with institutional research and other data stakeholders.

The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

This position may be eligible for Flexible Work Arrangements ( FWA) under the ECU FWA Policy.

This position requires the employee to reside within a reasonable commutable distance of the ECU main campus. "Reasonable commuting distance" is defined as a location that does not exceed a distance that can be safely traveled in two hours by automobile under average conditions of traffic, weather, and roads to employee's assigned duty station in Greenville, NC.

Contingent upon availability of funds.

Bachelor's degree and 2 years of relevant experience or equivalent combination of education and experience.

All degrees must be received from appropriately accredited institutions.

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* Experience with major higher education SIS platforms (e.g., Banner, PeopleSoft, Workday).
* Knowledge of admissions, advising, registration, and learner lifecycle processes.
* Familiarity with data privacy regulations and compliance standards (e.g., FERPA).
* Experience working in a complex higher education environment.
* Supervisory experience leading and motivating teams, including the oversight, coaching, and professional development of staff to meet performance targets and support long-term growth.
* Demonstrated ability to coordinate daily operations, assign responsibilities, and ensure timely task completion.

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Applicants must be currently authorized to work in the United States on a full-time basis.

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.