Commercial Product Analyst

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time, hybrid career opportunity based out of our Corporate headquarters in downtown Lancaster, PA.

This role is responsible for strategic support and day-to-day management of a portfolio of our Commercial products/services (Digital Solutions, Payments & Fraud Solutions, Liquidity & Receivables Solutions, Loan Solutions). This individual will be critical to ensuring that commercial products/solutions are managed effectively, and execution of strategic initiatives is completed. Will coordinate with key business stakeholders to translate business needs into actionable strategies to drive growth within the commercial bank.

Serves as the individual responsible for day-to-day management of products/solutions, to include issue triage, troubleshooting and resolution of system/technical issues, communication with business stakeholders, and support of sales teams during periods of service disruption.
• Serves as the individual responsible for leading/coordinating the release management process for each product/solution, updating documentation, and ensuring that business stakeholders are advised of potential impacts.
• Leads/coordinates UA/QA testing for periodic releases that are integrated with and/or impact assigned products/services, updating documentation, and ensuring that business stakeholders are advised of potential impacts.
• Serves as the subject matter expert for each assigned product/solution in providing support to the sales teams, to include engagement with customers, support of RFP/RFI prep, and coordination of any training efforts related to each assigned product/solution.
• Serves as the primary point of escalation ("Tier 3") for customer support, particularly with respect to high-value commercial customers.
• Supports the Commercial Product Solutions Manager in developing and analyzing data sets to assess the performance of each assigned product/solution.

Bachelor's Degree or the equivalent experience. Specialty: business, finance, or related field. (Required)

5 or more years business/commercial banking. (Required)

2 or more years financial products and services. (Preferred)

• Strong understanding of financial products and services, with a focus on commercial banking (Required)
• Strong understanding of core banking systems and integrations (Required)
• Strong understanding of regulatory requirements (Preferred)
• Strong leadership and stakeholder management (Preferred)
• Ability to analyze data sets and product metrics (Preferred)
• Understanding of enabling technologies (API, RPA, etc.) (Preferred)
• Strong communication skills (Preferred)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.