Student Account Specialist

Western Technical College is a preferred employer in the 7 Rivers Region and is committed to providing a safe and respectful workplace for all co-workers. As an open-access institution, we proudly serve learners from all walks of life, recognizing that diverse backgrounds and lived experiences enrich our community and strengthen our mission. We are committed to creating a sense of belonging where everyone feels empowered to be themselves and supported in their personal and professional growth. This means actively identifying and removing barriers to opportunity and providing pathways to social and economic advancement. Western is deeply connected to the communities we serve, and we believe in the power of education to drive positive change. We seek individuals who are passionate about teaching and learning, dedicated to student success, and eager to collaborate in building a more vibrant, equitable community. If you share these values and are ready to make a meaningful impact, we invite you to explore this opportunity at Western.

Summary of Position: Provide excellent customer service and maintain good customer relationships while receiving payments from students and third-party payers. Providing in-depth analysis of student and third-party accounts to resolve issues related to customer accounts. Coordinate billing of tuition and fees to third party payers including creating external organization accounts and set up of third-party contracts, generating and distributing third party invoices. Work in conjunction with the Financial Aid Office to post and distribute financial aid refunds to students. Must have the ability to maintain a realistic balance among multiple priorities, complete projects timely and accurately, and work under pressure at times to handle a wide variety of tasks. Perform other duties of the office as assigned. Evening hours if applicable.

1. Maintain and uphold the College values of Learning, Excellence, Accountability, Diversity, Student Success, Teamwork, Integrity, and Respect. Regular attendance is required.

2. Perform office function's which may include, but are not limited to: respond to internal/external customers and staff; create and modify documents, records, and reports using College standard software; maintain hard copy and/or electronic filing system; monitor inventory and budget information; schedule, coordinate, and prepare materials for meetings and/or appointments.

3. Complete all required College training and responsible for maintaining the skills necessary to complete the essential functions of the position as defined by the department.

4. Student Success is the cornerstone of Western's culture and the college may assign employees as needed to other areas or additional duties to foster this success.

5. Billing/Invoicing/Cashiering/Daily Reconciliation - Supporting Action/Task May Include:
*Coordinate third party invoicing process including creating external organization accounts and setting up third party contracts, generating and distributing third party invoices for degree and non-degree.
*Maintain master files for third party students and agencies
*Work in conjunction with Veterans Services Manager to ensure accuracy of Post 911, WI GI Remission and WI GI Supplements payments and refunds.
*Authorize charging for 3rd party funded students
*Perform daily reconciliation of cash/credit transactions may include bank deposits
*Reconcile daily cash receipts and e-campus reports for student charges
*Enter appropriate coding on third party funded students for accurate client reporting data.

6. Process Refunds - Supporting Action/Task May Include:
*Review student account and post refund entry to student account to ensure accuracy of student refund amounts including compliance with U.S. Department of Education regulations regarding payment of current academic year and prior academic year charges.
*Work in conjunction with the Financial Aid Office staff to ensure accuracy of financial aid disbursements and refunds and compliance with Federal financial aid regulations.
*Post and distribute financial aid funds to student accounts and any adjustment of financial aid funds to student accounts for Return of Tile IV funds to appropriate federal program to comply with Federal financial aid regulations.
*Generate and distribute refund payments to students

7. Customer Service - Supporting Action/Task May Include:
*Providing in-depth analysis of student and third-party accounts to resolve issues related to customer accounts. Enforce federal and state regulations as well as College policies and procedures in accordance with Family Education Rights and Privacy Act (FERPA).

Minimum Qualifications:

• Associate Degree in related field OR
• Education combined with appropriate occupational experience in related field totaling 2 yrs. OR
• Occupational experience in related field totaling 2 yrs.

Preferred Qualifications:

• 2 years preferred in related field

This position reports to: Bursar

Starting hourly salary range based on education and experience: $21.95 - $28.12

This position would include competitive salary, along with a wide variety of benefits available to full-time Western Technical College Employees. These benefits include: health, HRA, dental, life, retirement - Wisconsin Retirement System (WRS), voluntary vision, supplemental Allstate insurance (accident, critical illness and cancer), pet insurance, short-term and long-term disability insurance plans, flexible spending account for health & dependent care, employee assistance program (EAP), Employee Wellness Incentive, Education Reimbursement, and tax-sheltered retirement annuity programs - 457 & 403(b). We offer a range of paid leave including Bereavement, Casual Illness, Personal, Vacation, Holidays, Summer Fridays, Shut Down, Parental paid leave, Military paid leave, Volunteer leave, and Leave donation.

Applicant review will begin: Monday, May 4, 2026

Start Date of: August 2026

Copies of Transcripts from regionally accredited colleges or universities are acceptable during the application process (originals will be required upon hire)

Western is accredited by the Higher Learning Commission. Our mission is to provide relevant, high quality education in a collaborative and sustainable environment that changes the lives of students and grows our communities. Western is committed to providing a safe and respectful workplace for all employees.

Annual Security Report (Clery Act)

For the Western Annual Security Report, which includes statistics about reported crimes and information about campus security policies, see: https://www.westerntc.edu/sites/default/files/student-rights/documents/AnnualSecurityReport.pdf or contact Justin Weisbecker, Director Campus Community Safety at 608-789-6165.

An Equal Opportunity/Access/Employer And Educator

Western Technical College is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status. Reasonable accommodation will be provided in the job application process to enable a qualified applicant to have an equal opportunity to be considered for a job as is provided to all Western employees. If you want to request an accommodation, please contact the EEO/AA Compliance Officer at (608)785-9274.

Non-Discrimination Notice

Western Technical College, in compliance with state and federal law, does not discriminate on the basis of age, race, color, national origin, disability, marital status, sex, including sexual orientation and gender identity, veteran status, genetic testing or other legislated categories in employment, admissions, programs, or activities. Western prohibits retaliation against any individuals who bring forth any compliant, orally or in writing, to the College or government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. Western provides assurance that lack of English reading/speaking skills will not be a barrier to admittance and participation in the College. General inquiries regarding the College's non-discrimination policies may be directed to:

John Heath
Director of Human Resources
Western Technical College
111 7th Street North
La Crosse, WI 54601
608-785-9464
WI Relay: 711