Title: Employee Relations Specialist
Duration: 3 months
Location: Hershey, PA - Remote
Position Summary : The Employee Relations Specialist plays a critical role in supporting employee relations matters across the organization. This role is responsible for resolving Tier 1 cases and leading Tier 2 investigations, partnering with managers to address performance, conduct, and workplace concerns. The specialist ensures accurate documentation, timely follow-up, and contributes to ER data tracking and reporting to support a positive and compliant workplace culture.
Responsibilities:
- Lead and resolve Tier 1 employee relations matters, including coaching, documentation, and policy guidance.
- Support Tier 2 investigations involving moderate complexity and assistance to senior employee relations specialist and HRBP's.
- Partner with frontline managers to address performance, conduct, and workplace concerns.
- Ensure accurate documentation and timely follow-up in ER case management systems.
- Elevate high-risk or complex cases to senior ER specialists with appropriate context and documentation.
- Contribute to ER data tracking, trend analysis, and reporting to inform proactive interventions.
Required Skills
1. Employee Relations Foundations
- Experience handling employee complaints, performance issues, and basic policy violations.
- Familiarity with employment law fundamentals (e.g., EEO, FMLA, ADA).
- Ability to conduct initial investigations and support documentation.
- Skilled in coaching managers on routine ER matters.
2. Business Partnership & Support
- Experience partnering with frontline leaders and HRBPs to resolve employee issues.
- Ability to build trust and credibility with stakeholders through responsive support.
- Exposure to retail, commercial, or operations environments preferred.
- Comfortable navigating organizational processes and change.
3. Case Management & Documentation
- Proficiency in ER case tracking systems (e.g., ServiceNow, HR Acuity, EQS).
- Strong attention to detail in documenting case notes, outcomes, and follow-ups.
- Ability to manage multiple cases simultaneously and meet deadlines.
- Experience generating basic reports or summaries for ER trends.
4. Communication & Collaboration
- Strong verbal and written communication skills for coaching and documentation.
- Collaborative mindset with ability to work across HR functions.
- Experience supporting training or onboarding of managers on ER practices.
- Ability to escalate issues appropriately while maintaining confidentiality.
Education:
- Bachelor's degree in Human Resources, Business Administration, or related field.
- 1-4 years of HR experience, including exposure to employee relations and compliance.
Preferred Skills:
- Professional HR certification (e.g., PHR, SHRM-CP).
- Experience in a multi-site or operational environment (e.g., retail, logistics, manufacturing).
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Spectraforce Technologies
Apr 10, 2026