Regional Operations Manager, Robotaxi

As a Tesla Regional Service Manager for our Robotaxi program, you will lead service Robo teams across a large geography by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations while facilitating the growth of our Robotaxi fleet. We are seeking a dynamic leader and problem solver determined to revolutionize the service experience at Tesla, challenge us to think differently, and be part of an unprecedented chapter in automotive history.

In this role, you will drive critical regional business programs, tackle complex challenges, break down silos, partner closely with cross-functional teams, and establish ambitious targets in alignment with Tesla's strategic vision. Given our rapid growth, your role will entail setting and achieving challenging objectives to transform automotive transportation, empowering you to think innovatively, build an all-star team to maintain our Robotaxi fleet, and deliver exceptional results.

• Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance while prioritizing the uptime and growth of the Robotaxi fleet
• Exceed customer expectations by actively monitoring Robo trends, developing standards and processes, and implementing continuous improvements to maintain fleet performance
• Reinforce a culture of leadership and team excellence: lead by example, prioritize team success, actively engage in team growth and development through training standards, career pathing, succession planning, talent acquisition, employee retention, regular feedback, and mentoring. Lead and manage diverse teams across large geographies, breaking down silos and partnering cross-functionally to drive the business forward
• Drive operational excellence by understanding and improving all aspects of Robotaxi Service performance, championing safety, efficiency, quality, and technical acumen in service operations
• Manage finances, understand business metrics, and lead daily operations-from Service to cleaning to managing our Lost and Found process-to achieve specific goals in quality, productivity, cost, revenue, and overall fleet uptime
• Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture; advocate for customers and team success while coordinating across the market and other teams at Tesla to remove blockers to the growth of the Robotaxi program
• Develop technical acumen, acquire knowledge of all Tesla products (including Robotaxi-specific systems), service systems, processes, and procedures. Embrace change, excel in high-pressure situations, exhibit strong prioritization, and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset

• Bachelor's degree or equivalent professional experience
• Ability to travel up to 75%
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading teams of 100+ across large geographies, preferred. Experience leading teams and managing a diverse group of roles and responsibilities. Ability to influence and build relationships without authority, from front-line technicians to executive leadership
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities and problem-solving skills. Experience running complex processes using Lean or other techniques
• Analytical mindset and courage to question the status quo-ability to ask structured questions, quantify impact if you recognize an opportunity to improve, and combine analytical thinking with hands-on execution
• Low ego and hunger to learn, able to connect with anyone, roll up your sleeves to do whatever is needed to help the team, and demonstrate a relentless drive for excellence that stands out among peers, regardless of background

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program