Gift Administration Coordinator

Partners In Health
life insurance, 401(k)
United States, Massachusetts, Boston
800 Boylston Street (Show on map)
Apr 09, 2026
Description Position Overview: The Gift Processing Coordinator is a contracted position through June 2028 to support the gift administration team as they process an increased volume of gifts made to PIH. The team of 4 full-time staff members is currently processing 250,000+ gifts from 70,000+ unique donors annually. The Gift Processing Coordinator will be assigned with gift entry and donor data upkeep in PIH's central fundraising database, Salesforce, and will be responsible for processing a variety of batches, performing complex data imports, and serving as primary backup of check deposits at the PIH Boston office. Prior experience in data entry is preferred. Responsibilities: Gift Processing and Record Administration (60%) Efficiently and accurately process assigned gifts and make biographical updates according to established business rules with at least a 98% accuracy rate. Import, format, and process gift files from various revenue sources, including lockbox deposits and donor advised fund (DAF) contributions. Manage and resolve data exceptions, ensuring clean and accurate gift records for downstream processing. Track and maintain an exceptions log. Own matching gift processing and support donors with matching gift inquiries. Support Senior Manager in identifying and addressing routine operational problems and data processing errors encountered by fundraising staff. Office Administration (30%) Serve as the primary backup for retrieval, sorting, and processing incoming gift team mail to the Boston office, including depositing philanthropic, non-revenue, and finance invoice checks. Serve as the primary backup for all incoming and outgoing packages to PIH lockbox. Review materials returned by lockbox and scan in to send to appropriate team members to resolve. Oversee the depositing and processing of all charitable gift annuities arriving at Boston office. Process recurring or one-time credit cards in FundraiseUp. Upload letters to lockbox for declined credit card donations. Gift Team Customer Support (10%) Provide timely and professional support to internal and external PIH stakeholders related to checks and mail received in the PIH office via ticketing system, Zendesk. Serve as backup to other gift team members on various tasks, including support tickets, tributes, and acknowledgement letters. Qualifications: 1-2 years of prior data entry experience. Strong organizational skills and ability to multi-task and process high-volume transactions. Meticulous attention to detail when dealing with complex data files and processes. Handle all data confidentially with a high-level of accuracy and close attention to details. Must be available to work during East Coast working hours, Monday through Friday from 9am-5pm. Must be available to work the week between Christmas and New Year's each year. Demonstrates the organization's core values of: Commitment, Humility, Integrity and Pragmatic Solidarity/Accompaniment. Accountability - Able to accept responsibility for one's actions, outcomes, and those of their team. Achieving results - Able to set realistic goals, put plans into action, monitor progress, evaluate outcomes, and apply lessons learned. Adaptability - Able to adapt to change, to balance multiple demands, consider new approaches, and persist towards solutions in changing circumstances. Teamwork - Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with staff across departments and countries. Organizational Profile Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world's leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments' efforts to build capacity and strengthen national health systems. As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement. Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities. Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Any offer of employment is contingent upon the successful completion of applicable background checks. Our Benefits Are Built for Real Life We know you do your best work when you're supported. Work from anywhere in the U.S. for most roles, with flexibility baked into how we operate Comprehensive health coverage (medical, dental, vision, disability, and life insurance) so you can focus on what matters A 401(k) with automatic employer contributions to help you invest in your future Flexible PTO with no cap, plus generous holidays, summer and winter breaks, and a sabbatical program Professional development support and home office reimbursements to help you grow and work comfortably wherever you are (Some roles may require specific locations or on-site presence. Benefits are subject to plan terms.) The starting salary for new hires in this position is $47,380/year and is non-negotiable. Partners In Health will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact [emailprotected].