Soft Service Specialist

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Soft Services Specialist - JLL

What this job involves:

Reporting to the JLL Facility Manager, the Soft Services Specialist (SSS) will provide soft services planning and operations support to our client in Princeton/Ewing/Rocky Hill and Lakewood, NJ. This role enables operational efficiency by providing support for meetings, facilities, and business operations, focusing on prime customer experience and supporting vendor services. The SSS will support and help maintain overall site service, performance, processes, and quality standards for soft services while striving towards innovation of services offered, assisting with lowering cost of delivery, and working with suppliers to integrate services into operations while dramatically enhancing the customer experience. You will support effective participation in quality assurance programs, drive towards a higher level of service, meet or exceed scoring metrics as stipulated in both Client and Vendor contracts, and support/track customer relationships.

What your day-to-day will look like:

• Support all on-site Soft Services by working with contractors and suppliers per scope of work including but not limited to cleaning/custodial, security, food service, and shipping & receiving

• Provide direct supervision of Quality Assurance including training, assigning tasks, performance appraisals, and monitoring procedures to ensure processes are completed in an efficient and safe manner

• Participate in daily/monthly soft service inspections to ensure contracted scope is met and hold vendors accountable for delivering high quality service per contract expectations

• Assist with receiving and dispatching work requests to soft service staff and service providers through the site CMMS and support varying site functions, activities, and programs as requested

• Ensure third party supplier orders are created and issued in a timely manner, interact with the Facility Manager and Finance for month and year end closes, and assist with researching, analyzing, and reporting budget variances

• Manage a team of 3 staff members and travel between sites including Lakewood, NJ, with primary location in Ewing

• Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation while ensuring areas and processes are in optimum conditions for audit readiness and compliance

Required Qualifications:

• High School Diploma or GED required

• At least 5 years of experience in soft service and vendor compliance and/or 5 years financial experience, such as experience with purchase order requests, receiving invoices, working with vendors, and dealing with proposals/Maintenance Management

• Valid driver's license

• Excellent written and oral communication skills

• Proficient with Microsoft Office programs such as Excel, Outlook, Word, etc.

Preferred Qualifications:

• Advanced degree

• Advanced computer and office software skills

• Client service-oriented attitude

• Strong team player willing to work in an environment where individual initiative and accountability to the team are required

• Experience reading and understanding Service Level Agreements and achieving Key Performance Indicators

• Knowledge of federal and state regulations/codes and compliance standards

Location: Primary location: Ewing, NJ; Travel to Princeton/Rocky Hill/Lakewood, NJ required)

Work Shift: 8am to 4:30pm or 7 30pm to 4pm

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.