Medical Device, Customer Experience Representative

Ourmission is to improve the standard of patient care and quality of healthcare delivery by providing the best endoscopic products and services with a focus on QUALITY, CLINICALLY RELEVANT INNOVATION, and SIMPLICITY. Through leading edge R&D and manufacturing, PENTAX Medical provides endoscopic imaging devices and solutions to the global medical community.

Position Opening: Customer Experience Representative (CXR)

Why JOIN Us?

We are an established medical device leader that is preparing for high growth. This means that PENTAX is looking to invest in its team and provide a collaborative and encouraging work environment.

PENTAX Medical is proud of its comprehensive benefits program and generous Paid Time Off and Holiday policy.

Want More INFO?

TheCustomer Experience Representativewillbe responsible fordevelopingplans and strategies foraccount maintenance, retention, andrepair contractconversions.TheCustomer Experience Representativewill act as the point of interface between theinstitution/account and Pentax Medical.TheCustomer Experience Representativeposition can be an opportunity to grow into a Territory Sales Manager position for the right candidate.

Responsibilities of Customer Experience Representative (CXR)

• Supportservice growth throughlarge retention and conversion opportunities based onexpertisein delivering better Triple Aim economic and patient safety benefits.
• Take the lead in insuring customers areutilizingonly approved reprocessing accessories while reprocessing Pentaxendoscopes.
• Gather insights across multiple Pentax Medical teams supporting triple AIM (or similar) programs.
• Conduct Pentax Medical approved presentations to fellows and thereby engage, educate, and develop future Pentax Medical champions.
• Plan, develop,and coordinate continuing clinical in-service education programs for Territory Managers andcustomers.
• Introduce cost saving educational programs and provide solid after sales support that builds confidence and insures loyalty from ourcustomers.
• Foster a supportive educational approach with hospital (facility) leadership and staff to assess current educational needs and develop a plan to satisfy those needs.
• Commit to exchange of communication between field sales team and management to drive area business opportunities.
• Travel to Customer facilities with Territory Managers to conduct on-site training and re-training toinsureproper handling and reprocessing of PentaxMedical instruments.
• AssistTerritoryManagerswith product demos on a regular basis and serve as a resource for them whenever possible.
• Maximize profitability of service contracts by aggressively responding to all over utilized service situations withadditionaltraining and in-servicing of our Territory Managers andcustomers.
• Abilityto travel extensively will be an essential part of this position.
• Other duties as assigned by management.

• Bachelor's degree in area of specialty or least 3 years of experience in the field
• Advanced knowledge level of PentaxMedical products, services, and cleaning/reprocessing techniques is preferred.
• Ability to manage difficult, emotional customer situations by tracking problem accounts and gettingmanagement involved when necessary toensurecustomer satisfaction
• Must have excellent communication and follow up skills
• Must travel within set territory and be willing to travel nationally or internationally when necessary