New

Parts Manager

Thompson Tractor Company, Inc.
United States, Florida, Pensacola
Feb 26, 2026
Description Position Summary The Parts Manager is the team leader for the entire branch Parts Department and is responsible for ensuring that customer needs are met at the highest level. The Parts Manager will support all department personnel building a culture of teamwork throughout the company. Essential Responsibilities & Expectations Coach and direct Parts Department employees Monitor, improve, and maintain employee performance Assign jobs to counter and shipping personnel as needed Effectively handle customer objections and concerns Maintain proper dialog with customer and inform customer of any potential problems or delays Monitor customer satisfaction and employee morale and take steps to improve both when necessary Minimize customer downtime by offering multiple options Effectively communicate with company personnel Manage and maintain inventory Maintain a safe working environment while managing the appearance and maintenance of the front sales office, warehouse, and grounds Ensure parts personnel understand and are on track with their projected career path and training requirements Qualifications Education * High school diploma or the equivalent Experience * Experience working a parts counter preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. Must possess or demonstrate ability to quickly acquire the following required Skills and Competencies: Skills and Competencies * Telephone, verbal, and written communication * Microsoft SharePoint * Microsoft Dynamics 2012 AX * Purchasing System * Microsoft Word - Basic * Microsoft Excel - Basic and Intermediate Job Training * Supervisory skills training * Business communication skills training * OSHA and MSHA required training * Vendor technical sites (Infocast, Liftnet, SIMSI, etc.) * Compliance training Safety Summary Working Conditions Work is normally performed in an office or warehouse environment. Physical Requirements * Speaking * Listening * Writing * Typing * Reaching * Kneeling * Grasping * Stooping * Lifting up to 75 lbs. * Climbing on ladders * Climbing on equipment * Crawling under equipment Job Hazards * Material handling * Chemicals * Construction * Slips and falls * Moving machinery Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities. Qualifications Education High School or Equivalent (required) Skills Written Communication (required) Verbal Communication (required) Leadership (required) Parts Identification (required) Customer Service (required) Microsoft Office (required) Computer (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.