Remote New

VP, Commercial Operations, Commercial Excellence

FinThrive
United States
Feb 26, 2026
About the Role Impact you will make Join a company considered a Best Place to Work, where innovation, culture, and purpose come together to make a meaningful difference in healthcare. At FinThrive, we're not just building technology - we're leading the transformation of healthcare revenue cycle management. As a KLAS-ranked industry leader, we offer cutting-edge, cloud-based solutions that span the front, middle, and back of the revenue cycle. The VP of Commercial Operations will architect and lead the end-to-end revenue operations strategy supporting Sales, and Customer Success. This executive will drive forecast accuracy, go-to-market planning, commercial performance strategy, inspection rigor, and customer lifecycle operational excellence. What you will do Revenue Strategy & Planning Partner with the SVP Strategy, Operations & Enablement to develop annual revenue plans and capacity models Assist quota modeling, territory alignment, and segmentation strategy Own revenue forecasting methodology and governance Design and execute KPI framework for sales and customer success Sales Operations Leadership Implement best-in-class pipeline inspection and deal qualification standards (e.g., MEDDIC) Drive forecast accuracy within 5% Harden SOPs across the regions Optimize sales process from lead to close Measure and track GTM campaigns and sales blitzes through pipeline and deal velocity Customer Success Operations Develop operational framework for onboarding, adoption, renewals, and expansion Implement retention forecasting and churn analytics Harden SOPs across the regions Build health scoring models for enterprise healthcare customers Align CS metrics to NRR and expansion targets Data, Analytics & Systems Own revenue reporting, MBR, QBR, and board-level analytics Build executive KPI reporting cadence Lead revenue tech stack optimization (CRM, BI, CPQ) Ensure clean, accurate, actionable data governance Team Leadership Build and lead a high-performing Revenue Operations team Create culture of accountability and operational excellence Standardize inspection cadences and executive reporting What you will bring 10+ years in Sales or Revenue Operations leadership, with healthcare SaaS or RCM experience preferred. Experience supporting enterprise sales teams ($100K+ ACV deals). Proven success scaling revenue in high-growth environments. Strong financial modeling, forecasting, and CRM expertise. Executive presence and SLT/ELT communication skills. What we would like to see Bachelor's degree (MBA a plus) Experience using Salesforce & Gainsight Involvement with HFMA About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive's Core Values and Expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO finthrive.com \| FinThrive Careers \| FinThrive Benefits & Perks \| Physical Demands