Retail Operations Manager

Retail Operations Manager (ROM)

Organization Name: Buffalo Rock Company

Website: https://www.buffalorock.com/careers/

Job Department: Retail

Reports to: Franchise General Sales Manager

Work Schedule: Required to work nights, weekends (Sat. and Sun.) as needed, as well as work On-Call Duty to meet franchise requirements; Must be flexible

Other Information: 50% Salary + 50% Commission

Job Type: Regular

FLSA Status: Exempt

Job Description

Summary/objective

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best alcoholic and non-alcoholic beverage portfolio in the country, which includes several beloved global and regional brands. The primary duty of the ROM is to manage the operations function at the franchise level. This includes supervising the operations team, directing all retail delivery, distribution, and merchandising of products of the Buffalo Rock Company, making sure all deliveries are made on time with all the product needed to complete the order, and directing operations support workflow.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Essential Functions

• Regular and timely attendance is an essential function of this position. Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, holidays. Travel may be required May be required to be on-call.
• Managing the operations function.
• Supervising the operations team.
• Interviewing, hiring, scheduling, evaluating, coaching, rewarding, and disciplining subordinate employees, and making recommendations with regard to promotions, demotions, and other changes of status.
• Establish and monitor all operations and objectives through the efficient operation of our total retail route operation system.
• Follow SOP on minimum meeting schedule and guidelines (i.e. Weekly, Monthly and Quarterly) as directed by level.
• Must schedule, conduct, facilitate, attend, and/or participate in meetings.
• Ensure that ROSs utilize available tools identified for effective operation (i.e. ROM to drive tablet or another comparable resource/tool usage. ROM should execute batch file updates to tablet each morning.)
• Prepare and/or present to employee partners appropriate information on operations.
• Recommend changes in basic retail structure and organization to ensure the effective fulfillment of objectives assigned to it and provide the flexibility to react to market conditions.
• Oversee training of employee-partners in the operations function.
• Work with HR to schedule new hire orientations and work schedule.
• Plan, assign, and direct work for ROS position.
• Prepare and conduct ROS, ROL, MRC evaluations.
• Address both internal and external complaints and resolve problems.
• Responsible for both long term and short-term product forecasting with GSM and warehouse operations for retail sales.
• Monitor all accounts to ensure proper service based on Buffalo Rock Company Policy for service frequency and merchandising.
• Monitor accounts for full distribution of all authorized current and future products distributed by the Buffalo Rock Company based on the individual customer product authorization.
• Develop and maintain positive professional customer relationships.
• Regularly review relevant policies/procedures for possible change and properly communicate the changes.
• Complete all required paperwork to Company Policy and timeline.
• Achieve and monitor all account program key objectives.
• Monitor department payroll and make any necessary changes.
• Monitor hours, time clock functions, and DOT logs to ensure compliance with all DOT and other federal, state or local wage and hour laws.
• Ensure compliance with all equal opportunity, non-discrimination, and no-harassment laws and policies.
• Coordinate resets and new store openings and assist where necessary.
• Participate and contribute to the franchise's "Strategic Planning" process.
• Work special events or other events associated with the Buffalo Rock Company or the Franchise as directed.
• Ensure adherence to customer policies for vendors or suppliers, which may include but are not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
• Schedule all Operations Support staff weekly and daily to ensure all delivery functions are covered, and cover routes if necessary.
• Manage retail route deliveries and sequencing and any rerouting that is required.
• Work with Operations on DOT and CDL files.
• Manage for each ROS arrival of materials from ROCKY.
• Perform other duties as assigned.

Other Duties and Responsibilities

• Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
• Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
• Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
• Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.
• Honor and follow through on all business commitments.
• Embody Buffalo Rock's Purpose of "Building brands through legendary service and remarkable people."
• Live Buffalo Rock's Core Values:

o Committed to serving our communities.

o Customer success drives our success.

o Integrity matters.

o Obsessed with continuous improvement.

o We care for each other.

o Win the day.

Competencies

* Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.

* Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

* Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

* Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

* Mathematics - Using mathematics to solve problems.

* Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

* Reading Comprehension- Understanding written sentences and paragraphs in work related documents.

* Speaking- Talking to others to convey information effectively.

* Writing- Communicating effectively in writing as appropriate for the needs of the audience.

* Coordination- Adjusting actions in relation to others' actions.

* Instructing - Teaching others how to do something.

* Negotiation- Bringing others together and trying to reconcile differences.

* Persuasion - Persuading others to change their minds or behavior.

* Service Orientation- Actively looking for ways to help people.

* Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

* Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

* Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

* Time Management- Managing one's own time.

Supervisory responsibilities

Carries out supervisory responsibilities in accordance with the company's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; making recommendations regarding changes in status.

Work environment

* In an Enclosed Vehicle or Equipment

* Working conditions will be inside and outside where temperatures will vary from extreme heat to extreme cold, working in rain or snow, all for extended periods.

Physical demands

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33%-66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Required education and experience

• Education: High School Diploma or General Education Degree (or management approval); Required.
• Computer Skills: Basic knowledge of Microsoft suite of products including Word, Excel, Outlook, PowerPoint, SharePoint, ShareFile, OneNote, and OneDrive
• Experience: 3 plus years of Sales and Management Experience (or management approval); Required
• Certifications and Licenses: Valid state Class A CDL driver's license, for state of residence, with a good driving record; Required
  

Tools and Technology

Tools- Telephones, scanners, desktop/laptop computers, iPhone/iPad

Technology- Software: ViP, TimeClock Plus Scheduling Software, Motus, SmartDrive

Knowledge

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and supervision and coordination of people and resources.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematics - Knowledge of arithmetic, algebra, geometry and their applications.

Affirmative Action/EEO statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Other duties

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

I have reviewed this job description, and I can perform the essential functions with or without reasonable accommodation.

Applicant/Employee-Partner______________________________ Date__________________

Interviewer/Supervisor___________________________________ Date__________________