Performance Manager - Los Angeles

Requisition Number: 103943

Performance Manager - Device Solutions

Location: Los Angeles, CA (local candidates required). This role may require occasional onsite work with our client in Los Angeles.
Compensation: Up to $150,000 annually, plus a 10% bonus
Employment Type: Full-Time

About the Role

Performance Management at Insight is a strategic, outcomes-driven discipline designed to optimize service performance by aligning program execution with our customers' broader business objectives. Through a fully integrated approach, spanning people, processes, tools, and environments, we transform traditional services into dynamic, future-ready solutions.

As a Performance Manager, you will serve as the primary Insight brand ambassador for a dedicated enterprise client. This role is accountable for driving the performance, quality, and profitability of the client's full program portfolio while ensuring exceptional client satisfaction. You will own the overall client budget, lead program execution, and partner cross-functionally to deliver measurable outcomes.

Reporting into the GETMod Center of Excellence (COE) within Insight's Device Solutions line, this role blends strategic leadership, operational rigor, and innovation. Modern delivery requires adaptability across multiple delivery methodologies, and you will apply the right approach at the right time to ensure client success.

This is a high-impact, client-facing role ideal for a seasoned leader who thrives in complex environments and is motivated by continuous improvement and growth.

Key Responsibilities

• Serve as the primary client point of contact and trusted advisor, representing and elevating the Insight brand across the account
• Own and manage the overall client budget, ensuring financial performance, profitability, and transparency
• Inspect, assess, and optimize the client's operational environment to improve performance and efficiency
• Drive program execution by aligning stakeholders, ensuring accountability, and coordinating cross-functional teams
• Develop and manage detailed project and program plans, ensuring on-time and on-budget delivery
• Communicate program status, risks, and outcomes clearly and effectively to client stakeholders and internal leadership
• Establish and lead strategic inventory forecasting to support operational and business objectives
• Champion innovation across Insight internal teams and client-facing business units to continuously enhance value delivery

What We're Looking For

Required Qualifications

• 10+ years of experience in program or project management, with a strong focus on client-facing initiatives
• Expert presentation skills
• Experience presenting to and working comfortably with C-level stakeholders
• Strong ability to navigate client issues and concerns and drive effective resolutions
• Proven experience managing complex client portfolios, budgets, and cross-functional teams
• PMP certification preferred; candidates willing to commit to obtaining their PMP within the first year of employment will also be considered

Key Competencies

• Strong executive presence and client relationship management skills
• Deep understanding of program governance, performance optimization, and delivery excellence
• Ability to operate strategically while remaining hands-on with execution
• Exceptional communication, leadership, and stakeholder management capabilities
• Highly organized, analytical, and results-driven

Be AmbITious

This role is not just about what you deliver today, it's about where you can grow tomorrow. At Insight, we value hunger, heart, and harmony. Your ambition will be met with ongoing opportunities to upskill, advance, and elevate your career within a global organization committed to development and innovation.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Los Angeles || California (US-CA) || United States (US) || IT Infrastructure & Support || None|| US - Los Angeles, CA ||