New

Member Advocate I - 210113

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, El Paso
Feb 26, 2026
Job Title: Member Advocate I Experience Level: Entry Level Schedule: Monday - Friday, 8:00 AM - 5:00 PM Location: Remote (El Paso only, occasional office visits if needed) Position Purpose The Member Advocate I serves as an advocate for members and a liaison between the Health Plan and providers to ensure access to care. This role establishes a community presence, promotes member education, and identifies and resolves systemic barriers that limit members' access to appropriate healthcare services. Key Responsibilities * Receive and respond to member complaints and formal grievances, identifying access barriers and resolving issues per grievance procedures. * Investigate and resolve access and cultural sensitivity issues raised by member services staff, state staff, providers, advocacy organizations, and recipients. * Participate in local community organizations to gain insight into members' healthcare needs and update educational materials accordingly. * Serve as the primary contact for member advocacy groups, human services agencies, and state entities. * Maintain confidentiality in compliance with HIPAA guidelines. * Perform daily outreach calls using TruCare and OMNI systems (no inbound queue). * Collaborate with assigned buddy partners to resolve questions and share knowledge. * Attend bimonthly team meetings and monthly performance reviews via TEAMS. Education & Experience * Required: High school diploma or equivalent. * Experience: Minimum 3 years of customer service experience in a healthcare environment. * Preferred: Medicare and/or Medicaid experience. Skills & Competencies * Strong customer service and communication skills. * Ability to navigate multiple systems and adapt to changing workflows. * Knowledge of HIPAA compliance. * Team collaboration and problemsolving abilities. Job Type & Location This is a Contract position based out of El Paso, TX. Pay and BenefitsThe pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Feb 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.