Operations Manager - Teamvision

Requisition ID:919147
Store #:J00004 Teamvision_CC 111363 - Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Operations Manager is responsible for identifying, developing, and executing strategies and initiatives focused on improving business functions within our eyecare clinics. This role supports day-to-day operational excellence across the organization, ensuring efficient processes, consistent execution, and a seamless experience for both field teams and patients. This position partners cross-functionally to optimize workflows, support onboarding and integrations, manage key product categories and initiatives, and drive continuous improvement, ultimately improving top line growth and bottom-line profit.

MAJOR DUTIES AND RESPONSIBILITIES

• Serve as operational lead for contact lens (CL) which includes supporting category assortment (new products, discontinuation, price changes in point-of-sale), supplier account setup and certification, and operational processes
• Maintain and update all site-facing CL resources, including the Operations Guide, price cards, training tools, and critical category database files
• Manage supply platform through addition, removal, and updates to assortment and provide periodic reviews of budget/spend reports
• Manage eyecare wellness category which includes assortment management (pricing, inventory), system setup, and clinic support
• Program manager for our eyewear warranty program includes marketing asset management, system process and updates, supplier relationships, and field support to drive business
• Business lead for specialized programs (including transportation, low vision, amniotic membranes, etc.)
• Provide point-of-sale (POS) change requests to align with clinic and industry needs and support validation for new products, promotions, services, operational enhancements
• For managed programs, serve as the main escalation point for issue management including supplier invoices and payments, account access issues, and inventory/system challenges
• Develop, execute, and refine strategies to enhance onboarding and integration experiences (driven with M&A schedule), ensuring immediate operational readiness for newly transitioned sites
• Support management of operations inbox for field operational questions and needs
• Build and maintain strong cross-functional partnerships with corporate teams, field leadership, and vendor partners to evolve best practices and elevate operational excellence
• Lead special projects and support various business initiatives with project planning, onboarding development, system readiness, and adoption

BASIC QUALIFICATIONS

• Bachelor's Degree or equivalent relevant experience
• 5+ years of operations experience (program development and deployment, etc.)
• Strong working knowledge of healthcare clinics and/or optical retail environments
• Excellent verbal, written, listening and presentation skills
• Ability to influence and negotiate across multiple organizational levels
• Skilled in crafting clear, actionable communications
• Able to work in ambiguity using critical thinking to provide innovative solutions and manage multiple projects simultaneously

PREFFERRED QUALIFICATIONS

• Working experience with multi-unit clinics
• Working experience with point-of-sales and business software systems
• Advanced knowledge of Microsoft Office including Word, Excel, and PowerPoint

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.