Business Analyst - Enterprise Capabilities - Digital

Job Title:

Location:

What you'll do:

• Identify, develop, and write business unit requirements to support the business unit's project and define system and functional requirements.
• Facilitate meetings designed to produce the results needed; work closely with team members and independently to meet our plan.
• Support the project throughout the development and testing efforts and directly support and lead testing, joining the SME business experts and project team.
• Lead smaller scale business unit efforts (outside of EPMO ran projects) as the functional project lead and prepare summary communications at regular intervals on the project's status. Participate in process improvement initiatives and help drive automation projects which are typically smaller in scale with an IT lead.
• Ensure that the teams understand the objectives and that the testing results are either in line with expectations and when they are not; help drive the conversation of what changes are needed and the priority of those changes

• Digital Channel Expertise: Strong understanding of Business and Consumer Online Banking platforms, digital payments, and channel capabilities, with a focus on secure, scalable, and userfriendly solutions.

  Client Experience (CX/UX) Mindset: Ability to evaluate and influence digital experiences through a clientcentric lens, ensuring usability, accessibility, and intuitive endtoend journeys are embedded in requirements and testing.

  UAT & Quality Leadership: Proven ability to lead and support User Acceptance Testing for digital solutions, ensuring functional accuracy, positive user experience, and readiness for production release.

  CrossFunctional Collaboration: Effective partnership with product, design, operations, technology, and vendor teams to deliver highquality digital outcomes aligned to business objectives.

What you'll need:

• 3+ years of related experience supporting digital banking, payments, treasury management services, project management, or IT application support within financial services.
• Bachelor's degree or equivalent experience
• Intermediate knowledge of Business and Consumer Online Banking platforms, including digital channel features, user administration, entitlements, payments, and integrations with core and ancillary systems is preferred.
• Understanding of client experience (CX/UX) principles, including usability, accessibility, and customer journey considerations, with the ability to translate business and client needs into functional requirements that improve the enduser experience.
• Handson experience supporting and leading User Acceptance Testing (UAT), including test case creation, execution coordination with SMEs, defect tracking, validation of fixes, and readiness for business signoff.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate Experience in documenting workflows, processes, functional designs, and managing a timeline/project task list and testing/implementation effort.
• Payments knowledge to include payment types (ACH, Wires, SWIFT, RTP, Digital Assets) and file transfer protocol (FTP/SFTP) and API banking (helpful).
• Advanced speaking and writing communication skills.
  

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation